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Class 12 Business Studies
Consumer Protection
Quiz 1
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Which one of the following is not a reason for importance of consumer protection from the point of view of consumers?
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Consumer ignorance
0%
Consumer apathy
0%
Consumer exploitation
0%
Unorganised consumers
Explanation
Consumer apathy
From the point of view of business, which one of the following is a reason because of which consumer protection is important?
0%
Dynamic environment
0%
Fast technological development
0%
Government intervention
0%
Competitive market
Explanation
Government intervention
Which one of the following is not a consumer right?
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Right to safety
0%
Right to seek redressal
0%
Right to get discount
0%
Right to be heard
Explanation
Right to get discount
In which year did Consumer Protection Act come into existence?
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1986
0%
1999
0%
1991
0%
1976
Explanation
1986
A District Forum has jurisdiction to entertain a consumer complaint involving product value:
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Up to ₹ 20 lakh
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Up to ₹ 10 lakh
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Between ₹ 20 lakh and ₹ 1 crore
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Above ₹ 1 crore
Explanation
Up to ₹ 20 lakh
___ mark is used for electrical products.
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ISI
0%
FPO
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ISO
0%
Agmark
Explanation
ISI
___ is one of the redressal agencies for redressing consumer grievances.
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COPRA
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State Commission
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Consumer Organisation
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None of these
Explanation
State Commission
A complaint can be filed against ___ who adopt(s) unfair trade practices.
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Trader only
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Manufacturer only
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Trader and Manufacturer
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Consumer
Explanation
Trader and Manufacturer
Right to ___ is a right to be protected against products which are hazardous to life or health.
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Information
0%
Safety
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Seek Redressal
0%
Consumer Education
Explanation
Safety
___ means any person who buys any goods for personal use or hires or avails of any services for a consideration.
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Consumer
0%
Manufacturer
0%
Trader
0%
Service Provider
Explanation
Consumer
___ implies safeguard against anti-consumer trade practices of producers and traders.
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Consumer Protection
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Redressal Forum
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National Commission
0%
None of these
Explanation
Consumer Protection
In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of
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10 days
0%
20 days
0%
30 days
0%
45 days
Explanation
30 days
Which of the following statements is not true with regard to the National Commission?
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It consists of a President and at least five other members, one of whom should be a woman.
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The members are appointed by the Central Government.
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A complaint can be made to the National Commission when the value of the goods or services in , along with the compensation claimed, exceeds ₹1 crore.
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Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India.
Explanation
It consists of a President and at least five other members, one of whom should be a woman.
Which of the following statements is not true with regard to the District Forum?
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It consists of a President and three other members, one of whom should be a woman.
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The members are appointed by the District Government.
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A complaint can be made to the appropriate District Forum when the value of the goods or services in , along with the compensation claimed, does not exceed ?10 lakhs.
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All of the above
Explanation
All of the above
In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in
0%
National Commission
0%
District Forum
0%
Supreme Court of India
0%
All of the above
Explanation
National Commission
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