Q.1

You are about to install a second IDE hard drive in a PC that has only one IDE adapter. Your first hard drive will still be the boot drive. How should the second drive be configured?

  • as a master
  • as a secondary
  • as a slave
  • as a primary
  • as auto-select
Q.2

You have a PC with no video* Which of the following is LEAST likely to be causing the problem?

  • defective RAM (bank zero)
  • defective microprocessor
  • crashed hard drive
  • loose video card
  • low AC outlet power
Q.3

RS-is a standard that applies to?

  • Parallel port
  • Serial port
  • Game port
  • All of the above
  • None of the above
Q.4

What is the best ground for a conductive work bench?

  • AC outlet
  • Ground to bend
  • To another device
  • Chassis ground
  • None of the above
Q.5

What could cause a fixed disk error?

  • CDROM drive not installed
  • Incorrect CMOS settings
  • Incorrect RAM settings
  • All of the above
  • None of the above
Q.6

IRQ6 is typically reserved for:

  • The floppy
  • The keyboard controller
  • LPT2
  • The modem
  • None of the above
Q.7

The output voltages of a PC power supply are in the form of _____ current.

  • AC
  • DC
  • amperage
  • resistive
  • trickle
Q.8

After doing a low-level format, what would be the next step in configuring the hard drive in a system?

  • Format DOS partition
  • Install operating system
  • Configure DMA channel and back-up interrupt
  • Partition hard disk
  • None of the above
Q.9

A system has two IDE hard drives that are each divided into primary and extended partitions, which drive letter is assigned to the primary partition of the second drive?

  • C
  • D
  • E
  • F
  • None of the above
Q.10

In which mode can two or more applications be stored in memory at the same time?

  • Segmented Mode
  • Unprotected Mode
  • Real Mode
  • Protected Mode
  • None of the above
Q.11

When seeking to upgrade for a particular motherboard what do you need to know?

  • memory
  • hard drive
  • make & model
  • dimm
  • None of the above
Q.12

What is the best ground for a conductive work bench?

  • AC outlet
  • Ground to bend
  • To another device
  • Chassis ground
  • None of the above
Q.13

What product is used to clean smudged keys on a keyboard?

  • TMC solvent
  • Silicone spray
  • Denatured alcohol
  • All-purpose cleaner
  • None of the above
Q.14

_____ help prevent power surges.

  • Surge suppressor
  • Spike protector
  • UPS system
  • High-grade multi-meter
  • None of the above
Q.15

What is the i/o address for com2?

  • 2vb
  • 2f8
  • 8f8
  • 330
Q.16

_____ is the term used to refer to the process of two modems establishing communications with each other.

  • interacting
  • handshaking
  • connecting
  • linking
  • pinging
Q.17

What expansion types do most pll/plll motherboards support?

  • MCA, PCI
  • ISA, EISA
  • ISA, PCI, AGP
  • ISA, VESA, PCI
  • None of the above
Q.18

What is your first action when windows reports that your hard drive is developing bad sectors?

  • replace the hard drive
  • run secclean from dos
  • run defrag on the hard drive
  • run scandisk with the "thorough" option
  • None of the above
Q.19

To test for AC ripple on a PC power supply, you would set the volt/ohm meter for:

  • DC voltage scale
  • AC voltage
  • OHM scale
  • Farad scale
  • None of the above
Q.20

Your modem does not respond when you try to dial out. You try another modem on another computer and get the same result. What is the most likely problem?

  • defective modem
  • defective computer
  • software bug
  • bad phone line
  • virus
Q.21

A PC with a 486DX2 processor runs internally at 50Mhz. What speed would its external logic be running?

  • l0Mhz
  • 25Mhz
  • 50Mhz
  • 100 Mhz
  • None of the above
Q.22

Which would you do first when troubleshooting a faulty monitor?

  • Check its connections to the computer and power source
  • Use a meter to check the CRT and internal circuitry for continuity
  • Power down the monitor, then turn it on again to see if that corrects the problem
  • Power down the computer, then turn it on again to see if that corrects the problem
  • None of the above
Q.23

Most PCs give a single beep on bootup to indicate they are ok hardware wise. You boot your PC and don't get a beep. What should you check first?

  • system board
  • RAM
  • microprocessor
  • power supply
  • speaker
Q.24

Which Motherboard form factor uses onepin connector

  • ATX
  • AT
  • BABY AT
  • All of the above
  • None of the above
Q.25

What is the highest binary number that can be referred to on a three position jumper block?

  • 4
  • 6
  • F
  • 1
  • None of the above
Q.26

After trying to unload a TSR, you get an error message saying that other TSRs were loaded after the one you tried to remove. Which of the following commands could you use to see the current load order?

  • MEM /P
  • MEMMAKER
  • MEM /C (A SYS:
  • None of the above
Q.27

What would you ask to determine if the display is working?

  • Is there a video cursor or action on the screen?
  • Did the computer beep or chime?
  • Is there high voltage static on the screen
  • All of the above
  • None of the above
Q.28

How does a parallel port communicate information to a peripheral device?

  • one bit at a time
  • 8 bytes at a time
  • one byte at a time
  • 16,555 bytes at a time
  • None of the above
Q.29

What is the size of a sector?

  • 512 bytes
  • 256 bytes
  • 512 Kb
  • 1024 bytes
  • None of the above
Q.30

Topically, how many type III PC cards can you insert in a laptop

  • 1
  • 2
  • 3
  • 4
  • None of the above
Q.31

ESD would cause the most damage to which component?

  • Power supply
  • Expansion board
  • Monitor
  • Keyboard
  • None of the above
Q.32

What can you use to ensure power is not interrupted, resulting in corrupted data?

  • UPS
  • Proper grounding
  • Surge protector
  • Nuclear powered thermal protective underwear
  • None of the above
Q.33

The ESD wrist strap is designed to protect PC Components or Service Technicians ?

  • PC Components
  • Service Technicians
  • Both
Q.34

Resistance is measured in ohm.

  • True
  • False
Q.35

Suppose that the power lamp in on, but the printer will not print. What can you do to correct the problem?

  • Make sure the printer is on line
  • Replace the AC line fuse
  • Turn the printer on and off
  • Replace the ribbon
  • None of the above
Q.36

When installing an internal modem, all of the following IRQ's can be used except?

  • 5
  • 10
  • 14
  • All of the above
  • None of the above
Q.37

In laser technology, what happens during the transfer stage?

  • Residual toner is transferred to the waste receptacle
  • The laser transfers the image from the drum to the paper.
  • The image is transferred from the drum to the paper
  • A negative charge is transferred to the surface of the drum
  • None of the above
Q.38

How many IRQs does a chain of USB devices require?

  • 1
  • 2
  • 3
  • 4
  • None of the above
Q.39

You suspect a virus has entered your computer. What will not be affected by the virus?

  • CMOS
  • Boot sector
  • Floppy disks
  • Program files
  • None of the above
Q.40

How would you allow device drivers and TSR's to be loaded into Upper Memory Blocks ?

  • DOS=High
  • devicehigh=
  • loadhigh=
  • DOS=UMB
  • None of the above
Q.41

Match the device driver HIMEM.SYS to its operation.

  • Supports (ANSI) terminal emulation
  • Manages the use of extended memory
  • Uses expanded memory on a 80386 processor
  • Supports code page switching
  • None of the above
Q.42

Which peripheral port provides the FASTEST throughput to laser printers?

  • RS-232
  • SCSI
  • Parallel
  • Serial
  • None of the above
Q.43

A hard disk is divided into tracks which are further subdivided into:

  • clusters
  • sectors
  • vectors
  • heads
  • None of the above
Q.44

A wrist grounding strap contains which of the following:

  • Surge protector
  • Capacitor
  • Voltmeter
  • Resistor
  • None of the above
Q.45

Pick the correct choice for the 80386SXCPU.

  • 16 bit word size, 16 bit data path
  • 32 bit word size, 16 bit data path
  • 8 bit word size, 32 bit data path
  • 32 bit word size, 8 bit data path
  • 32 bit word size, 32 bit data path
Q.46

What voltage does a Pentium system use?

  • +12 volts
  • + 5 volts
  • + 8 volts
  • +3.3 volts
  • None of the above
Q.47

In laser printing, there are six steps the printer follows. What comes between the conditioning phase and the developing phase?

  • transfer phase
  • writing phase
  • fusing phase
  • cleaning phase
  • All of the above
Q.48

When measuring AC (Alternating Current) with a multimeter, it is important to maintain the proper polarity.

  • True
  • False
Q.49

You suspect a virus has entered your computer. What will not be affected by the virus?

  • CMOS
  • Boot sector
  • Floppy disks
  • Program files
  • None of the above
Q.50

During the normal PC boot process, which of the following is active first?

  • RAM BIOS
  • CMOS
  • ROM BIOS
  • Hard disk information
  • None of the above
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