Q.1

What is the first thing you could do to check for damage to a printer after receiving it?

  • Run MSD diagnostics
  • Attach it to a PC and print something
  • Check the cables
  • Unbox it and examine it for physical damage
  • None of the above
Q.2

You have a system that periodically locks up. You have ruled out software, and now suspect that it is hardware. What should you do first that could help you narrow it down to the component at fault?

  • rotate the RAM
  • replace the RAM
  • replace the level 2 cache SIMM
  • disable the CPU cache in CMOS
  • replace the CPU
Q.3

To view any currently running Terminate Stay Resident (TSR's) programs you could type:

  • Memory
  • MEM
  • SYS /M
  • Memmaker
  • None of the above
Q.4

Which type of system board is the MOST likely candidate for processor upgrading if you want maximum performance and future compatibility?

  • ML
  • PCI
  • ISA
  • EISA
  • None of the above
Q.5

The POST routine, which counts system board RAM first, is stored in:

  • RAM
  • microprocessor
  • ROM BIOS
  • CMOS
  • 8259 POST controller
Q.6

You can have EISA and MCA devices in the same PC.

  • True
  • False
Q.7

An IRQ allow interface cards to:

  • Interrupt the CPU to request service
  • Pass data to the CPU to be processed
  • Pass data from one card to another
  • Pass data to the computers memory
  • None of the above
Q.8

The mouse pointer moves erratically, what is the possible cause? The mouse

  • ball is dirty
  • is not connected
  • driver is not installed properly
  • has an incorrect IRQ setting
  • None of the above
Q.9

You get a CMOS checksum error during bootup. What is most likely the cause?

  • power supply is bad
  • BIOS needs updating
  • CMOS battery is nearing end of life
  • hard drive types are incorrectly defined
  • None of the above
Q.10

The digital multimeter is set for DC, Ohm and 20k. You will read _____ while measuring a good 2 amp fuse.

  • 0.00
  • 0.02
  • 0.20
  • 2.00
  • None of the above
Q.11

Your CD-ROM audio cable connects to the:

  • speaker
  • sound card (or motherboard if sound is integrated with it)
  • power supply
  • hard drive
  • BIOS
Q.12

Which standard govern parallel communications?

  • RS232
  • RS-232a
  • CAT 5
  • IEEE 1284
  • None of the above
Q.13

In laser printer technology, what happens during the conditioning stage?

  • The corona wire places a uniform positive charge on the paper
  • A uniform negative charge is placed on the photosensitive drum
  • A uniform negative charge is placed on the toner
  • All of the above
  • None of the above
Q.14

In Inkjet technology the droplets of ink are deflected by?

  • multi directional nozzles
  • electronically charged plates
  • high pressure plates
  • electro static absorbtion
  • None of the above
Q.15

When your hard drive crashes from any of the correct selections in the question above, or from dropping it, it is known as head-to-disk interference, or HDL

  • True
  • False
Q.16

A numeric error code check: A 17xx indicates a problem with:

  • CMOS
  • ROM BIOS
  • DMA controller
  • hard drive or controller
  • power supply
Q.17

Which provides the fastest access to large video files?

  • Optical drives
  • IDE hard drives
  • SCSI hard drives
  • EIDE hard drives
  • None of the above
Q.18

Which DOS driver is used to emulate expanded memory?

  • Himem.sys
  • EMM386.exe
  • Mem386.sys
  • Ramdrive.sys
  • None of the above
Q.19

On PC power supplies, the wire attached to pin one is usually:

  • blue or red
  • blue or white
  • red or black
  • red or white
  • white or orange
Q.20

To find out how much memory is available, you could type _____

  • EMM
  • MEM
  • CHKDSK
  • MEMMAKER
  • None of the above
Q.21

Pick the correct choice for theCPU.

  • 16 bit word size, 8 bit data path
  • 8 bit word size, 8 bit data path
  • 16 bit word size, 16 bit data path
  • 4 bit word size, 8 bit data path
  • 8 bit word size, 16 bit data path
Q.22

In which mode can 2 or more applications be stored in memory at the same time?

  • Segmented Mode
  • Unprotected Mode
  • Real Mode
  • Protected Mode
  • None of the above
Q.23

Suppose that you have a the maintenance package identifies several possible field replaceable units (FRUs) that will resolve the problem. What should you do after turning the power off?

  • Replace the indicated parts, one at a time in the recommended sequence, until the problem is resolved; return unused FRUs to stock
  • Replace all of the indicated FRUs at once and return the machine to the customer if the problem is resolved
  • Follow the same procedure as in ays replace the system board first if it is on the list of possible FRUs If multiple FRUs are indicated, then software is the most likely source of the problem
  • None of the above
Q.24

Voltage is measured:

  • in parallel
  • in series
  • after breaking the circuit
  • after checking resistance
  • after checking current
Q.25

On the 16-bit ISA bus, IRQ2 is elevated to which higher level interrupt?

  • 9
  • 11
  • 13
  • 15
  • None of the above
Q.26

When measuring AC (Alternating Current) with a multimeter, it is important to maintain the proper polarity.

  • True
  • False
Q.27

An anti static strap uses a small _____ to make sure you do not become the least path of resistance to the ground?

  • capacitor
  • diode
  • transistor
  • resistor
  • None of the above
Q.28

If the memory slots havepins then the chip is a?

  • DIMM
  • SIMM
  • SDRAM
  • All of the above
  • None of the above
Q.29

In the Binary numbering system, a (represents a jumper being shorted and a (represents a jumper being open. On a three-bit jumper block on a SCSI drive, how would an ID of logical 3 be set?

  • 100
  • 010
  • 011
  • . 101
  • None of the above
Q.30

After installing a sound card, the system locks up when a parallel port tape backup unit is also used. What is most likely the problem?

  • IRQ
  • DMA
  • defective LPT port
  • defective tape driver
  • defective sound card.
Q.31

The floppy drive uses which DMA (direct memory access) channel?

  • 5
  • 4
  • 1
  • 9
  • 2
Q.32

Which of the following items would require you t.o comply with EPA disposal guidelines?

  • Keyboard
  • System board
  • Power supply
  • Battery
  • None of the above
Q.33

ESD potential decreases with the use of:

  • De-ionizing fans
  • A wrist strap
  • Rubber gloves with matching cap
  • A static meter
  • None of the above
Q.34

What tool is used to test serial and parallel ports?

  • high volt probe
  • cable scanner
  • loop backs (wrap plugs)
  • sniffer
  • None of the above
Q.35

What is the size of the reserved memory area?

  • 64 kb
  • 384 kb
  • 640 kb
  • 1024 kb
  • None of the above
Q.36

In inkjet printers, what is the most common problem with the paper tray?

  • inconsistent printing
  • malfunctioning pick-up rollers
  • misalignment of the sheet feeder
  • paper jamming on the ink cartridge
  • None of the above
Q.37

A 25-pin female connector on the back of your computer will typically be:

  • Serial port 1
  • A parallel port
  • Docking
  • COM2 port
  • None of the above
Q.38

Which should you use for cleaning Mylar-protected LCD screens?

  • Ammonia window cleaner
  • Non-abrasive cleanser
  • Anti-static wipes
  • Alcohol-impregnated wipes
  • None of the above
Q.39

Your customer tells you the print quality of their dot matrix printer is light then dark. Which of the following could cause the problem.

  • Paper slippage
  • Improper ribbon advancement
  • Paper thickness
  • Head position
  • None of the above
Q.40

After trying to unload a TSR, you get an error message saying that other TSRs were loaded after the one you tried to remove. Which of the following commands could you use to see the current load order?

  • MEM /P
  • MEMMAKER
  • MEM /C
  • SYS:
  • None of the above
Q.41

Laser Jet printer speeds are measured in pages per minute (ppm) what do we use to measure dot-matrix printers?

  • lines per inch
  • lines per sheet
  • characters per inch
  • characters per second
  • None of the above
Q.42

You are testing the resistance in Ohms of a fuse on aamp system. If the fuse is good, the meter should read?

  • 0.0
  • 0.2
  • 5.0
  • 2.0
  • None of the above
Q.43

The DC voltage on most circuit boards is:

  • -12 volts
  • 0 volts
  • +5 volts
  • +12 volts
  • None of the above
Q.44

A customer attached an external drive to his notebook computer but the computer is not recognizing it. What should be considered?

  • The cables are attached firmly
  • The external drive has been pre¬loaded with the appropriate software
  • The external drive was attached before the computer was on
  • The external drive is turned on
  • All of the above
Q.45

What configuration should a Volt-Ohm meter he set to when testing a fuse?

  • DC volts
  • AC volts
  • Amperage
  • Ohms
  • None of the above
Q.46

What should you replace if the brightness or contrast adjustments were malfunctioning on a laptop?

  • fuse
  • led display
  • adjustment switch
  • led display cable
  • None of the above
Q.47

Resistance is measured in units of:

  • ohms
  • farads
  • helids
  • amperes
  • volts
Q.48

With a dot matrix printer, light then dark print is most commonly caused by:

  • Erratic paper advancement
  • Erratic ribbon advancement
  • Misalligned print head
  • Overheating print head
  • None of the above
Q.49

How many DMA channels are there in an AT class PC?

  • 3
  • 4
  • 7
  • 8
  • None of the above
Q.50

What is the i/o address for com3?

  • 3e8
  • 345
  • ff8
  • 5e8
  • be8
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