Q.1

Which of the following would be a logical first step in troubleshooting a PC?

  • Check the computer CMOS
  • Define the circumstances of the problem
  • Call the vendor
  • Define what applications are being used
  • None of the above
Q.2

Which of the following FRUs would be considered both an input/output device?

  • Video board
  • SCSI host adapter
  • System board CPU
  • All of the above
  • None of the above
Q.3

When connecting two internal SCSI hard disks to a computer, where do you connect the second hard drive?

  • Any open SCSI port on the computer
  • A Serial port on the first host adapter
  • An open parallel port on the computer
  • An open SCSI port on the first hard drive
  • None of the above
Q.4

What's the best way to protect your hard drive data?

  • regular backups
  • periodically defrag it
  • run chkdsk at least once a week
  • run scandisk at least once a week
  • run a regular diagnostic
Q.5

Which common bus specification provides the fastest data transfer rate?

  • VL bus
  • ISA
  • PCI
  • All of the above
  • None of the above
Q.6

RTS stands for:

  • ready to start
  • ready to switch
  • request to send
  • request to scan
  • ready to set
Q.7

What could cause a fixed disk error.

  • No-CD installed
  • bad ram
  • slow processor
  • Incorrect CMOS settings
  • None of the above
Q.8

A modem could be attached to which port?

  • Parallel port
  • ASYNC port
  • Keyboard connector
  • Video port
  • None of the above
Q.9

Which DOS driver is used to emulate expanded memory?

  • Himem.sys
  • EMM386.exe
  • Mem386.sys
  • Ramdrive.sys
  • None of the above
Q.10

A COM port is a _____ port.

  • parallel
  • serial
  • static
  • multi
  • SCSI
Q.11

When connecting a ribbon cable to a connector, how do you know which direction to plug it in?

  • The red line in the cable goes to the highest pin number
  • The colored line in the cable goes to pin #1
  • It does not matter
  • The blue or red line in the cable goes away from the power connector
  • None of the above
Q.12

On a dot matrix printer, you should never lubricate which part?

  • carriage rails
  • printhead pins
  • paper advance bearings
  • carriage bearings
  • None of the above
Q.13

Modems use transmission.

  • synchronous
  • asynchronous
  • timed interval
  • ata
  • bank
Q.14

The digital multimeter is set for DC, Ohm and 20k. You will read _____ while measuring a good 2 amp fuse.

  • 0.00
  • 0.02
  • 0.20
  • 2.00
  • None of the above
Q.15

When not in use, it is very important to keep 5 VA diskettes in _____.

  • Their protective sleeves
  • In a plastic bag
  • On a shelf in an upright position
  • In the floppy drive
  • None of the above
Q.16

Which is the easiest component to environmentally recycle?

  • Motherboards
  • CMOS batteries
  • Toner cartridges
  • Cathode ray tubes
  • None of the above
Q.17

Missing slot covers on a computer can cause?

  • over heat
  • power surges
  • EMI.
  • incomplete path for ESD
  • None of the above
Q.18

What device prevents power interruptions, resulting in corrupted data?

  • Battery back-up unit
  • Surge protector
  • Multiple SIMMs strips
  • Data guard system
  • None of the above
Q.19

For a Macintosh to print successfully, the System Folder must contain:

  • File sharing software
  • A printer enabler
  • The apple Garamond font set
  • A printer driver
  • None of the above
Q.20

What is the jumper setting on a SCSI device to configure it to use the fourth SCSI id? Remember, SCSI ids start with zero.

  • 010
  • 110
  • 011
  • 101
  • 001
Q.21

Which device is on IRQ 6?

  • Keyboard
  • IDE
  • Floppy drive
  • Video card
  • None of the above
Q.22

What is the first step in diagnosing a completely dead computer at the client site that was working the day before.

  • Test the power supply
  • replace the CMOS battery
  • check the AC outlet
  • reseat the hard drive controller cable
  • None of the above
Q.23

How many devices can be used on a single SCSI bus? Keep in mind that the SCSI host adapter counts as a device.

  • 1
  • 8
  • 20
  • 10
  • All of the above
Q.24

A 6xx indicates a problem with the:

  • floppy drive
  • hard drive
  • keyboard
  • CD ROM
  • All of the above
Q.25

IDE cables have how many pins?

  • 25
  • 50
  • 100
  • 40
  • 65
Q.26

Which I/O port belongs to LPT2?

  • 378H
  • 278H
  • 3f8h
  • 2e8h
  • None of the above
Q.27

What problem can occur if a printer cable is to close to a power cable?

  • ESD Electrostatic Discharge
  • EMI Electromagnetic Interference
  • parity error
  • no affect
  • None of the above
Q.28

When installing PCI NICS you can check the IRQ availability by looking at

  • dip switches
  • CONFIG.SYS
  • jumper settings
  • motherboard BIOS
  • None of the above
Q.29

With respect to a network interface card, the term 10/refers to

  • protocol speed
  • a fiber speed
  • megabits per seconds
  • minimum and maximum server speed
  • None of the above
Q.30

SCSI must be terminated with?

  • Dip switch
  • Resistor
  • BNC
  • All of the above
  • None of the above
Q.31

Which component must be vacuumed or replaced during preventative maintenance on a laser printer?

  • Scanning mirror
  • Toner cartridge
  • Ozone filter
  • All of the above
  • None of the above
Q.32

What tool is used to test serial and parallel ports?

  • high volt probe
  • cable scanner
  • loop backs (wrap plugs)
  • sniffer
  • None of the above
Q.33

A system has two IDE hard drives that are each divided into primary and extended partitions, which drive letter is assigned to the primary partition of the second drive?

  • C
  • D
  • E
  • F
  • None of the above
Q.34

What specification covers PC hard cards?

  • SCSI
  • ISA
  • PCMCIA
  • MFM
  • None of the above
Q.35

Match the device driver HIMEM.SYS to its operation.

  • Supports (ANSI) terminal emulation
  • Manages the use of extended memory
  • Uses expanded memory on a 80386 processor
  • Supports code page switching
  • None of the above
Q.36

A sound card typically uses which IRQ?

  • 6
  • 5
  • 15
  • 1
  • it doesn't use an IRQ
Q.37

Which of the following statements is true?

  • Two SCSI devices connected to a computer can have the same ID if they are both hard drives.
  • Each SCSI device must have its own ID
  • All SCSI devices must have the same ID
  • SCSI ID's are irrelevant
  • None of the above
Q.38

What resistence in ohms should be displayed ehen testing a speaker in a computer?

  • 0 Ohms
  • 16 Ohms
  • -200 Ohms
  • Unlimited Ohms
  • None of the above
Q.39

ESD damage can be caused by:

  • Placing an IC in a non-conductive plastic bag
  • Placing an IC on a grounded mat
  • Repeated sags in current supplied from outlets
  • Touching metal on the chasis
  • None of the above
Q.40

In a computer with an eide adapter, where should you connect an ATA CD-ROM drive?

  • on the floppy bus
  • on the primary IDE
  • on the secondary IDE
  • on the SCSI bus
  • All of the above
Q.41

Which device uses a DMA channel?

  • Modem
  • Network Card
  • Sound Card
  • All of the above
  • None of the above
Q.42

Which best describes a fragmented hard drive:

  • The platters are bad
  • Data files are corrupted
  • Clusters of data are damaged
  • Files are not stored in consecutive clusters
  • None of the above
Q.43

What is the most significant difference between the USB and IEEEstandards?

  • IEEE 1394 is faster
  • USB does not support USB
  • USB is plug and play
  • IEEE 1394 is hot swappable
  • None of the above
Q.44

_____ help prevent power surges.

  • Surge suppressor
  • Spike protector
  • UPS system
  • High-grade multi-meter
  • None of the above
Q.45

During preventative maintenance on a dot matrix printer, do NOT lubricate:

  • Platen assembly
  • Print head pulley
  • Print head pins
  • Paper advance gear bushings
  • None of the above
Q.46

What is the recommended way to fix the registry description for the printer driver

  • Delete the spool file
  • Run regedit.exe and remove any reference to the printers
  • Run sysedit.exe and remove any reference to the printers
  • Remove the printer driver and re¬install it
  • None of the above
Q.47

An important first step in troubleshooting which component in a laser printer is causing a jam is to:

  • note where in the paper path the paper stops
  • check all voltages
  • look up error codes
  • turn the printer off, then on again
  • remove the jammed paper
Q.48

How much video RAM is needed to display 1024xat 24-bit color?

  • 1MB
  • 4MB
  • 8MB
  • 512KB
  • None of the above
Q.49

The standard VGA display has _____ pixels in its native graphics mode?

  • 648 x 320
  • 640 x 480
  • 680 x 440
  • 1024 x 786
  • None of the above
Q.50

What device prevents power interruptions, resulting in corrupted data?

  • Battery back-up unit
  • Surge protector
  • Multiple SIMMs strips
  • Data guard system
  • Turn off the AC power
0 h : 0 m : 1 s