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Q.1
_____ help prevent power surges.
Surge suppressor
Spike protector
UPS system
High-grade multi-meter
None of the above
Q.2
The digital multimeter is set for DC, Ohm and 20k. You will read _____ while measuring a good 2 amp fuse.
0
0.02
0.2
2
None of the above
Q.3
You have a system that periodically locks up. You have ruled out software, and now suspect that it is hardware. What should you do first that could help you narrow it down to the component at fault?
rotate the RAM
replace the RAM
replace the level 2 cache SIMM
disable the CPU cache in CMOS
replace the CPU
Q.4
What's the best way to protect your hard drive data?
regular backups
periodically defrag it
run chkdsk at least once a week
run scandisk at least once a week
run a regular diagnostic
Q.5
You were installing an application in Windows 95, and the computer crashes, what do you do?
press alt + Ctrl + delete, twice
press alt + Ctrl + delete, and end task
press the reset button on the computer
turn off computer and boot from a floppy disk
None of the above
Q.6
RS-232 is a standard that applies to:
serial ports
parallel ports
game ports
networks
digital frequencies
Q.7
You just installed a new IDE hard drive, but your system BIOS will not recognize the new drive, what should you check first.
cable sequence
jumpers on the hard drive
drivers that need to be loaded
hard drive manufacturer web site information
None of the above
Q.8
During boot-up, the memory test:
Is a superfluous step that should be ignored
Checks and verifies that contiguous memory is installed
Is an operational error
Displays what memory is installed, but nothing else
None of the above
Q.9
What is the highest binary number that can be referred to on a three position jumper block?
4
6
F
1
None of the above
Q.10
What voltage does a Pentium system use?
+12 volts
+ 5 volts
+ 8 volts
+3.3 volts
None of the above
Q.11
A numeric error code check: A 17xx indicates a problem with:
CMOS
ROM BIOS
DMA controller
hard drive or controller
power supply
Q.12
A 25-pin female connector on the back of your computer will typically be:
Serial port 1
A parallel port
Docking
COM2 port
None of the above
Q.13
Which part of the laser printer should NOT be exposed to sunlight?
Transfer corona assembly
PC drum
Primary corona wire
Toner cartridge
None of the above
Q.14
After doing a low-level format, what would be the next step in configuring the hard drive in a system?
Format DOS partition
Install operating system
Configure DMA channel and back-up interrupt
Partition had disk
None of the above
Q.15
Resistance is measured in ?
Volts
Amps
Watts
Ohms
None of the above
Q.16
What command is used to reset a MODEM when using the "AT Command Set"?
ATR
ATZ
DTR
DCE
None of the above
Q.17
When installing a SCSI CD-ROM drive, you must set the CD-ROM SCSI adapter to:
B0007
An unused SCSI address
The same address as the SCSI device before the CD-ROM
SCSI ID=1
None of the above
Q.18
The 34-pin connection on an I/O card is for?
Floppy drive
SCSI drive
IDE drive
Zip drive
None of the above
Q.19
The terms "red book", "yellow book", and "orange book" refer to:
SCSI
ide
floppy drive technology
CD-ROM standards
All of the above
Q.20
Pick the correct choice for the 80386SXCPU.
16 bit word size, 16 bit data path
32 bit word size, 16 bit data path
8 bit word size, 32 bit data path
32 bit word size, 8 bit data path
32 bit word size, 32 bit data path
Q.21
On the 16-bit ISA bus, IRQ2 is elevated to which higher level Interrupt?
9
11
13
15
None of the above
Q.22
What beep codes could indicate a system board or power supply failure?
steady short beep
no beep
one long continuous beep tone
steady long beeps
All of the above
Q.23
In Inkjet technology the droplets of ink are deflected by?
multi directional nozzles
electronically charged plates
high pressure plates
electro static absorbtion
None of the above
Q.24
When your hard drive crashes from any of the correct selections in the question above, or from dropping it, it is known as head-to-disk interference, or HDL
True
FALSE
loop backs (wrap plugs)
sniffer
None of the above
Q.25
What tool is used to test serial and parallel ports?
high volt probe
cable scanner
loop backs (wrap plugs)
sniffer
None of the above
Q.26
To view any currently running Terminate Stay Resident (TSR's) programs you could type:
Memory
MEM
SYS /M
Memmaker
None of the above
Q.27
ESD would cause the most damage to which component?
Power supply
Expansion board
Monitor
Keyboard
None of the above
Q.28
Most PCs give a single beep on bootup to indicate they are ok hardware wise. You boot your PC and don't get a beep. What should you check first?
system board
RAM
microprocessor
power supply
speaker
Q.29
Which peripheral port provides the FASTEST throughput to laser printers?
RS-232
SCSI
Parallel
Serial
None of the above
Q.30
The mouse pointer moves erratically, what is the possible cause? The mouse
ball is dirty
is not connected
driver is not installed properly
has an incorrect IRQ setting
None of the above
Q.31
Voltage4s measured:
in parallel
in series
after breaking the circuit
after checking resistance
after checking current
Q.32
Your customer tells you the print quality of their dot matrix printer is light then dark. Which of the following could cause the problem.
Paper slippage
Improper ribbon advancement
Paper thickness
Head position
None of the above
Q.33
Which Motherboard form factor uses one 20 pin connector
ATX
AT
BABY AT
All of the above
None of the above
Q.34
A hard disk is divided into tracks which are further subdivided into:
clusters
sectors
vectors
heads
None of the above
Q.35
A wrist grounding strap contains which of the following:
Surge protector
Capacitor
Voltmeter
Resistor
None of the above
Q.36
Which standard govern parallel communications?
RS232
RS-232a
CAT 5
IEEE 1284
None of the above
Q.37
In laser printer technology, what happens during the conditioning stage?
The corona wire places a uniform positive charge on the paper
A uniform negative charge is placed on the photosensitive drum
A uniform negative charge is placed on the toner
All of the above
None of the above
Q.38
What product is used to clean smudged keys on a keyboard?
TMC solvent
Silicone spray
Denatured alcohol
All-purpose cleaner
None of the above
Q.39
ESD would cause the most damage to which component?
Power supply
Expansion board
Monitor
Keyboard
None of the above
Q.40
To view any currently running Terminate Stay Resident (TSR's) programs you could type:
Memory
MEM
SYS /M
Memmaker
None of the above
Q.41
Which type of system board is the MOST likely candidate for processor upgrading if you want maximum performance and future compatibility?
ML
PCI
ISA
EISA
None of the above
Q.42
Suppose that you have a the maintenance package identifies several possible field replaceable units (FRUs) that will resolve the problem. What should you do after turning the power off?
Replace the indicated parts, one at a time in the recommended sequence, until the problem is resolved; return unused FRUs to stock
Replace all of the indicated FRUs at once and return the machine to the customer if the problem is resolved
Follow the same procedure as in ays replace the system board first if it is on the list of possible FRUs If multiple FRUs are indicated, then software is the most likely source of the problem
None of the above
Q.43
From what location are the 1st computer instructions available on boot up?
ROM BIOS
CPU
boot.ini
CONFIG.SYS
None of the above
Q.44
What could cause a fixed disk error.
No-CD installed
bad ram
slow processor
Incorrect CMOS settings
None of the above
Q.45
Missing slot covers on a computer can cause?
over heat
power surges
EMI.
incomplete path for ESD
None of the above
Q.46
When installing PCI NICS you can check the IRQ availability by looking at
Dip switches
CONFIG.SYS
Jumper settings
Motherboard BIOS
None of the above
Q.47
With respect to a network interface card, the term 10/100 refers to
protocol speed
a fiber speed
megabits per seconds
minimum and maximum server speed
None of the above
Q.48
_____ is the term used to refer to the process of two modems establishing communications with each other.
interacting
handshaking
connecting
linking
pinging
Q.49
Resistance is measured in ohm.
True
FALSE
Turn the printer on and off
Replace the ribbon
None of the above
Q.50
A hard disk is divided into tracks which are further subdivided into:
clusters
sectors
vectors
heads
None of the above
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