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Q.1
Suppose that the power lamp in on, but the printer will not print. What can you do to correct the problem?
Make sure the printer is on line
Replace the AC line fuse
Turn the printer on and off
Replace the ribbon
None of the above
Q.2
The ATAPI compliance is stands for?
CDROM
Bus mastering
Mass storage device
All of the above
None of the above
Q.3
A dialog box with a bomb appears on a Macintosh screen. What type of problem has occurred?
A RAM problem
A software problem
A ROM problem
An ADB problem
None of the above
Q.4
What is the paper feeding technology most commonly associated with dot-matrix printers?
sheet feed
tractor feed
friction feed
manual feed
None of the above
Q.5
COM1 is typically represented by which of the following?
15 pin port
9 pin male port
9 pin female port
25 pin male port
None of the above
Q.6
Which step should you perform first before discharging a CRT?
Remove the CRT from its housing
Disconnect the CRT from the computer
Remove the video assembly
Turn power off before removing power source
None of the above
Q.7
After installing a sound card, the system locks up when a parallel port tape backup unit is also used. What is most likely the problem?
IRQ
DMA
defective LPT port
defective tape driver
defective sound card.
Q.8
You are testing the resistance in Ohms of a fuse on a 15K amp system. If the fuse is good, the meter should read?
0
0.2
5
2
None of the above
Q.9
UART is a type of serial chip. Its letters stand for:
unidirectional access regarding transmission
universal asynchronous receiver/ transmitter
upper advanced real transfer
unable all restore t-bits
use all ROM types
Q.10
A capacitor is measured in which of the following units?
Volts
Ohms
Farads
Resistance
None of the above
Q.11
Type one PC cards:
are used only in desktops
are no longer being produced
are the thinnest of the PC cards
don't exist
have their own power source
Q.12
14.4 modem should transmit _____ bits per second
14,400-15,000
140-150
1400-1500
140,000-150,000
None of the above
Q.13
A system has two IDE hard drives that are each divided into primary and extended partitions, which drive letter is assigned to the primary partition of the second drive?
C
D
E
F
None of the above
Q.14
What would you ask to determine if the display is working?
Is there a video cursor or action on the screen?
Did the computer beep or chime?
Is there high voltage static on the screen
All of the above
None of the above
Q.15
In laser technology, what happens during the transfer stage?
Residual toner is transferred to the waste receptacle
The laser transfers the image from the drum to the paper
The image is transferred from the drum to the paper
A negative charge is transferred to the surface of the drum
None of the above
Q.16
Your CD-ROM audio cable connects to the:
speaker
sound card (or motherboard if sound is integrated with it)
power supply
hard drive
BIOS
Q.17
In the Binary numbering system, a (1) represents a jumper being shorted and a (0) represents a jumper being open. On a three-bit jumper block on a SCSI drive, how would an ID of logical 3 be set?
100
10
11
. 101
None of the above
Q.18
A customer attached an external drive to his notebook computer but the computer is not recognizing it. What should be considered?
The cables are attached firmly
The external drive has been pre¬loaded with the appropriate software
The external drive was attached before the computer was on
The external drive is turned on
All of the above
Q.19
"Parity" errors usually indicate bad memory.
True
FALSE
Logic probe
Capacitor
None of the above
Q.20
What device protects against line deficiencies?
Surge protector
UPS
Logic probe
Capacitor
None of the above
Q.21
Which monitor would provide the highest level of performance?
VGA
XGA
CGA
SVGA
None of the above
Q.22
Which of the following items would require you to comply with EPA disposal guidelines?
Keyboard
System board
Power supply
Battery
None of the above
Q.23
What is the i/o address for com2?
2vb
2f8
8f8
330
Q.24
The ESD wrist strap is designed to protect PC Components or Service Technicians ?
PC Components
Service Technicians
Both
None of the Above
Q.25
You can have EISA and MCA devices in the same PC.
True
FALSE
Q.26
The floppy drive uses which DMA (direct memory access) channel?
5
4
1
9
2
Q.27
The DC voltage on most circuit boards is:
-12 volts
0 volts
+5 volts
+12 volts
None of the above
Q.28
A 6xx indicates a problem with the:
floppy drive
hard drive
keyboard
CD ROM
All of the above
Q.29
What expansion types do most pll/plll motherboards support?
MCA, PCI
ISA, EISA
ISA, PCI, AGP
ISA, VESA, PCI
None of the above
Q.30
A sound card typically uses which IRQ?
6
5
15
1
it doesn't use an IRQ
Q.31
When installing an internal modem, all of the following IRQ's can be used except?
5
10
14
All of the above
None of the above
Q.32
During preventative maintenance on a dot matrix printer, do NOT lubricate:
Platen assembly
Print head pulley
Print head pins
Paper advance gear bushings
None of the above
Q.33
An IRQ allow interface cards to:
Interrupt the CPU to request service
Pass data to the CPU to be processed
Pass data from one card to another
Pass data to the computers memory
None of the above
Q.34
When connecting a ribbon cable to a connector, how do you know which direction to plug it in?
The red line in the cable goes to the highest pin number
The colored line in the cable goes to pin #1
It does not matter
The blue or red line in the cable goes away from the power connector
None of the above
Q.35
You see the message "invalid media device" after installing a new hard drive. What do you do next?
Format
Fdisk
Partition
Add the OS
None of the above
Q.36
What is the modem hang up command?
ATHU
ATH
ATZ
ATX
None of the above
Q.37
A workstation has just been installed on an Ethernet LAN, but cannot communicate with the network. What should you check first?
reinstall the network protocols
reinstall the network interface card driver
verify the ip configuration on the workstation
verify the link status on the computer's network card
None of the above
Q.38
What is the first step in diagnosing a completely dead computer at the client site that was working the day before.
Test the power supply
replace the CMOS battery
check the AC outlet
reseat the hard drive controller cable
None of the above
Q.39
What specification covers PC hard cards?
SCSI
ISA
PCMCIA
MFM
None of the above
Q.40
One of the major components of a PC is the Central Processing Unit (CPU) which can be best described as:
The device that sends the monitor signals telling it what to display
The area that regulates all of the system power usage
The area where ail the of the Basic input/output routines are stored
The area where all of the processing takes place
None of the above
Q.41
A COM port is a _____ port.
parallel
serial
static
multi
SCSI
Q.42
Which device is on IRQ 6?
Keyboard
IDE
Floppy drive
Video card
None of the above
Q.43
Which common bus specification provides the fastest data transfer rate?
VL bus
ISA
PCI
All of the above
None of the above
Q.44
Modems use transmission.
synchronous
asynchronous
timed interval
ata
bank
Q.45
A system has two IDE hard drives that are each divided into primary and extended partitions, which drive letter is assigned to the primary partition of the second drive?
C
D
E
F
None of the above
Q.46
What is the most significant difference between the USB and IEEE1394 standards?
IEEE 1394 is faster
USB does not support USB
USB is plug and play
IEEE 1394 is hot swappable
None of the above
Q.47
On the 16-bit ISA bus, IRQ2 is elevated to which higher level interrupt?
9
11
13
15
None of the above
Q.48
When measuring AC (Alternating Current) with a multimeter, it is important to maintain the proper polarity.
True
FALSE
MEM /C
SYS:
None of the above
Q.49
When connecting two internal SCSI hard disks to a computer, where do you connect the second hard drive?
Any open SCSI port on the computer
A Serial port on the first host adapter
An open parallel port on the computer
An open SCSI port on the first hard drive
None of the above
Q.50
After trying to unload a TSR, you get an error message saying that other TSRs were loaded after the one you tried to remove. Which of the following commands could you use to see the current load order?
MEM /P
MEMMAKER
MEM /C
SYS:
None of the above
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