Q.1

What is the most likely cause of an "FDD controller Failure" error message?

  • you did not set the jumper on the floppy drive to drive A
  • you forgot to flash CMOS
  • you installed the floppy disk drive cable backward
  • your computer's floppy drive is defective
  • None of the above
Q.2

On the 16-bit ISA bus, IRQ2 is elevated to which higher level Interrupt?

  • 9
  • 11
  • 13
  • 15
  • None of the above
Q.3

On a leased line installation a known good external modem shows no carrier detect light. Where is the problem most likely to be?

  • In the modem
  • In the phone line
  • In the computer
  • In the DTC equipment
  • None of the above
Q.4

Which is LEAST likely to interfere with upgrading to a newer DOS Version?

  • ROM BIOS
  • Video controller
  • Compressed drives
  • Existing backup files
  • None of the above
Q.5

What should he used to extinguish a computer fire?

  • fire hose
  • class a extinguisher
  • class c extinguisher
  • silver foam water
  • None of the above
Q.6

You are testing the resistance in Ohms of a fuse on a 2 amp system. If the fuse is good, the meter should read?

  • 0.0
  • 0.2
  • 5.0
  • 2.0
  • None of the above
Q.7

A Type 1 PCMCIA card is:

  • The same physical size as other PCMCIA cards but configured differently
  • The thinnest PCMCIA card, measuring 3.5mm in thickness
  • The thickest PCMCIA card, measuring 10.5mm in thickness
  • An old standard that is not compatible with the newest laptops
  • None of the above
Q.8

You just installed a new IDE hard drive, but your system BIOS will not recognize the new drive, what should you check first.

  • cable sequence
  • jumpers on the hard drive
  • drivers that need to be loaded
  • hard drive manufacturer web site information
  • None of the above
Q.9

WRAM is used on a

  • modem
  • video card
  • motherboard
  • ata connector
  • None of the above
Q.10

What beep codes could indicate a system board or power supply failure?

  • steady short beep
  • no beep
  • one long continuous beep tone
  • steady long beeps
  • All of the above
Q.11

Which of the following is a type of preventative maintenance used on a hard drive?

  • Disk check diagnostics
  • Head alignment diagnostics
  • Initializing
  • Uninstalling programs
  • None of the above
Q.12

To find out how much memory is available, you could type _____

  • EMM
  • MEM
  • CHKDSK
  • MEMMAKER
  • None of the above
Q.13

During boot-up, the memory test:

  • Is a superfluous step that should be ignored
  • Checks and verifies that contiguous memory is installed
  • Is an operational error
  • Displays what memory is installed, but nothing else
  • None of the above
Q.14

To view any currently running Terminate Stay Resident (TSR's) programs you could type:

  • Memory
  • MEM
  • SYS /M
  • Memmaker
  • None of the above
Q.15

The ATAPI compliance is stands for?

  • CDROM
  • Bus mastering
  • Mass storage device
  • All of the above
  • None of the above
Q.16

A dialog box with a bomb appears on a Macintosh screen. What type of problem has occurred?

  • A RAM problem
  • A software problem
  • A ROM problem
  • An ADB problem
  • None of the above
Q.17

Capacitance is measured in units of:

  • volts
  • amps
  • farads
  • neutrinos
  • anti-neutrinos
Q.18

When not in use, it is very important to keep 5 1/4 diskettes in _____.

  • Their protective sleeves
  • In a plastic bag
  • On a shelf in an upright position
  • In the floppy drive
  • None of the above
Q.19

What can you use to ensure power is not interrupted, resulting in corrupted data?

  • UPS
  • Propergrounding
  • Surge protector
  • Sag protector
  • None of the above
Q.20

Which monitor would provide the highest level of performance?

  • VGA
  • XGA
  • CGA
  • SVGA
  • None of the above
Q.21

Which part of the laser printer should NOT be exposed to sunlight?

  • Transfer corona assembly
  • PC drum
  • Primary corona wire
  • Toner cartridge
  • None of the above
Q.22

Which of the following items would require you to comply with EPA disposal guidelines?

  • Keyboard
  • System board
  • Power supply
  • Battery
  • None of the above
Q.23

After doing a low-level format, what would be the next step in configuring the hard drive in a system?

  • Format DOS partition
  • Install operating system
  • Configure DMA channel and back-up interrupt
  • Partition had disk
  • None of the above
Q.24

A hard disk is divided into tracks which are further subdivided into:

  • clusters
  • sectors
  • vectors
  • heads
  • None of the above
Q.25

Resistance is measured in ?

  • Volts
  • Amps
  • Watts
  • Ohms
  • None of the above
Q.26

What is the paper feeding technology most commonly associated with dot-matrix printers?

  • sheet feed
  • tractor feed
  • friction feed
  • manual feed
  • None of the above
Q.27

What command is used to reset a MODEM when using the "AT Command Set"?

  • ATR
  • ATZ
  • DTR
  • DCE
  • None of the above
Q.28

COM1 is typically represented by which of the following?

  • 15 pin port
  • 9 pin male port
  • 9 pin female port
  • 25 pin male port
  • None of the above
Q.29

When installing a SCSI CD-ROM drive, you must set the CD-ROM SCSI adapter to:

  • B0007
  • An unused SCSI address
  • The same address as the SCSI device before the CD-ROM
  • SCSI ID=1
  • None of the above
Q.30

To install a second IDE drive into a computer, you must:

  • Set the master-slave jumper to slave on the second drive
  • Use the IDE configuration software to set the new drive as slave
  • Verify that you define the new drive as D: in the CMOS setup
  • Verify that you attach the drive to the connector at the end of the ribbon cable
  • None of the above
Q.31

What's the best way to prevent damaging your PC with static electricity?

  • place your PC on a rubber mat
  • wear leather soled shoes
  • periodically touch a safe ground point on the PC to discharge yourself
  • static electricity doesn't really hurt a PC
  • wear an ESD wrist strap
Q.32

Which step should you perform first before discharging a CRT?

  • Remove the CRT from its housing
  • Disconnect the CRT from the computer
  • Remove the video assembly
  • Turn power off before removing power source
  • None of the above
Q.33

Why does a successfully mapped network drive disappear every time you boot the computer?

  • The computer you are connected to has moved
  • You didn't click reconnect on log on
  • The map statement is not in the autoexec.bat file
  • The last drive was not set correctly
  • None of the above
Q.34

What is the highest binary number that can be referred to on a three position jumper block?

  • 4
  • 6
  • F
  • 1
  • None of the above
Q.35

A capacitor is measured in which of the following units?

  • Volts
  • Ohms
  • Farads
  • Resistance
  • None of the above
Q.36

A 25-pin female connector on the back of your computer will typically be:

  • Serial port 1
  • A parallel port
  • Docking
  • COM2 port
  • None of the above
Q.37

A workstation has just been installed on an Ethernet LAN, but cannot communicate with the network. What should you check first?

  • reinstall the network protocols
  • reinstall the network interface card driver
  • verify the ip configuration on the workstation
  • verify the link status on the computer's network card
  • None of the above
Q.38

14.4 modem should transmit _____ bits per second

  • 14,400-15,000
  • 140-150
  • 1400-1500
  • 140,000-150,000
  • None of the above
Q.39

You see the message "invalid media device" after installing a new hard drive. What do you do next?

  • Format
  • Fdisk
  • Partition
  • Add the OS
  • None of the above
Q.40

The monitor power LED is 'on' but the monitor screen is completely dark. The least likely cause of the problem is:

  • Defect in the computers video circuitry
  • Disconnected video cable
  • Defective monitor
  • System RAM problem
  • None of the above
Q.41

What do you need to check serial and parallel port?

  • Port adapter
  • Logic probe
  • Loopback plug
  • All of the above
  • None of the above
Q.42

What is the result of adding an IP address to the DNS server search order

  • It restricts browsing to that DNS server
  • It overrides the local systems IP address
  • It tells the DNS Server where the local system is located
  • It tells the local system where the DNS Server is located
  • None of the above
Q.43

IBM's Micro Channel Architecture (MCA) specifies which type of the following bit access widths?

  • 8 bit & 16 bit
  • 16 bit & 24 bit
  • 16 bit & 32 bit
  • 32 bit & 64 bit
  • None of the above
Q.44

During boot-up, the memory test:

  • Is a superfluous step that should be ignored
  • Checks and verifies that contiguous memory is installed
  • Is an operational error
  • Displays what memory is installed, but nothing else
  • None of the above
Q.45

Upper Memory blocks are located where?

  • Conventional Memory
  • Extended Memory
  • Expanded memory
  • Reserved Memory
  • None of the above
Q.46

UART is a type of serial chip. Its letters stand for:

  • unidirectional access regarding transmission
  • universal asynchronous receiver/ transmitter
  • upper advanced real transfer
  • unable all restore t-bits
  • use all ROM types
Q.47

In the Binary numbering system, a (represents a jumper being shorted and a (represents a jumper being open. On a three-bit jumper block on a SCSI drive, how would an ID of logical 3 be set?

  • 100
  • 010
  • 011
  • 101
  • None of the above
Q.48

One of the major components of a PC is the Central Processing Unit (CPU) which can be best described as:

  • The device that sends the monitor signals telling it what to display
  • The area that regulates all of the system power usage
  • The area where ail the of the Basic input/output routines are stored
  • The area where all of the processing takes place
  • None of the above
Q.49

In laser technology, what happens during the transfer stage?

  • Residual toner is transferred to the waste receptacle
  • The laser transfers the image from the drum to the paper
  • The image is transferred from the drum to the paper
  • A negative charge is transferred to the surface of the drum
  • None of the above
Q.50

What is the modem hang up command?

  • ATHU
  • ATH
  • ATZ
  • ATX
  • None of the above
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