Q.1
ISOrequires --------
  • Constantly holding meetings with customers
  • Frequent vendor visits
  • Getting production and inspection/installation methods certified
  • Getting final inspection methods shipshape
Q.2
Quality is a problem because
  • Workers don’t do the job
  • It is expensive to control
  • All processes have some variation
  • Management do not fund projects
Q.3
Which of the following is NOT a dimension of quality?
  • Durability
  • Aesthetics
  • Performance
  • Affordability
Q.4
According to Deming, Quality problems are
  • Due to method
  • Due to management
  • Due to machine
  • Due to material
Q.5
Inspection, scrap, and repair are examples of ______________
  • Internal costs
  • External costs
  • Costs of dissatisfaction
  • Societal costs
Q.6
Cause-effect diagram is used in --------
  • Problem identification
  • Field visits
  • Vendor surveys
  • Problem analysis
Q.7
"Improving quality through small, incremental improvements" is a characteristic of what type of quality management system?
  • Just-in-time
  • Six Sigma
  • 5S
  • Kaizen
Q.8
Empowering employees provides opportunnities for the employees to develop their skills and take on greater challenges and roles in the organization
  • Cost Benefits
  • Career Development
  • None of the Above
  • Both A & B
Q.9
[ Empowerment Errors to Avoid ] Managers must establish a certain level of boundary or limitation to the employee in applying the concepts of empowerment.
  • Both B and C
  • Lack of Training of the Employees
  • Unclear Meaning of Empowerment
  • Both A & B
Q.10
[ Implementing Empowerment] The process requires managers to serve as facilitators in drawing out recommendations from group members.
  • Walking and Talking
  • Brainstorming
  • Suggestion Boxes
  • All of above
Q.11
[Managers Roles in Empowerment]A manager consistently empowerment programs and reinforces them in tangible ways
  • Commitment
  • Leadership
  • Facilitation
  • None of the Above
Q.12
[ Inhibitors of Empowerment]Managers may feel insecure because they perceived that full implementation of employee empowerment will diminish their power as the boss
  • Resistance from the Management
  • Resistance from Employees and Union
Q.13
Empowering Employee improves retention resulting to lesser cost incurred by the organization in term of recruiting, hiring, and training of new employees
  • Cost Benefits
  • Career Development
  • All of the Above
  • Both A & B
Q.14
An empowered employee finds his/her job satisfying since she/he has a voice in the execution of his tasks.
  • Career Development
  • Cost Benefits
  • Increased Employee Satisfication
  • All of above
Q.15
[Rationale for Empowerment]An empowered is attentive to details, efficient, and self-confident since she/he doesn't need to stop working and consult a manager every time a decision must be made.
  • Increased Employee Satisfication
  • Improved Work Outcomes
  • Cost Benefits
  • None of these
Q.16
Elements of quality management system are ______________
  • Organizational structure
  • Responsibilities
  • Procedures
  • All the three
Q.17
Quality Trilogy includes
  • Quality planning
  • Quality improvement
  • Quality control
  • All the three
Q.18
Quality circles work best if employees are initially trained in ______________
  • Group dynamics
  • Motivation principles
  • Communications
  • All of the three
Q.19
–––––––– are the charts that identify potential causes for particular quality problems.
  • Control chart
  • Flow chart
  • Cause and effect diagram
  • Pareto chart
Q.20
All of the following costs are likely to decrease as a result of better quality except ______________
  • Customer dissatisfaction costs
  • Inspection costs
  • Maintenance costs
  • Warranty and service costs
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