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Total Quality Management
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Q.1
ISOrequires --------
Constantly holding meetings with customers
Frequent vendor visits
Getting production and inspection/installation methods certified
Getting final inspection methods shipshape
Q.2
Quality is a problem because
Workers don’t do the job
It is expensive to control
All processes have some variation
Management do not fund projects
Q.3
Which of the following is NOT a dimension of quality?
Durability
Aesthetics
Performance
Affordability
Q.4
According to Deming, Quality problems are
Due to method
Due to management
Due to machine
Due to material
Q.5
Inspection, scrap, and repair are examples of ______________
Internal costs
External costs
Costs of dissatisfaction
Societal costs
Q.6
Cause-effect diagram is used in --------
Problem identification
Field visits
Vendor surveys
Problem analysis
Q.7
"Improving quality through small, incremental improvements" is a characteristic of what type of quality management system?
Just-in-time
Six Sigma
5S
Kaizen
Q.8
Empowering employees provides opportunnities for the employees to develop their skills and take on greater challenges and roles in the organization
Cost Benefits
Career Development
None of the Above
Both A & B
Q.9
[ Empowerment Errors to Avoid ] Managers must establish a certain level of boundary or limitation to the employee in applying the concepts of empowerment.
Both B and C
Lack of Training of the Employees
Unclear Meaning of Empowerment
Both A & B
Q.10
[ Implementing Empowerment] The process requires managers to serve as facilitators in drawing out recommendations from group members.
Walking and Talking
Brainstorming
Suggestion Boxes
All of above
Q.11
[Managers Roles in Empowerment]A manager consistently empowerment programs and reinforces them in tangible ways
Commitment
Leadership
Facilitation
None of the Above
Q.12
[ Inhibitors of Empowerment]Managers may feel insecure because they perceived that full implementation of employee empowerment will diminish their power as the boss
Resistance from the Management
Resistance from Employees and Union
Q.13
Empowering Employee improves retention resulting to lesser cost incurred by the organization in term of recruiting, hiring, and training of new employees
Cost Benefits
Career Development
All of the Above
Both A & B
Q.14
An empowered employee finds his/her job satisfying since she/he has a voice in the execution of his tasks.
Career Development
Cost Benefits
Increased Employee Satisfication
All of above
Q.15
[Rationale for Empowerment]An empowered is attentive to details, efficient, and self-confident since she/he doesn't need to stop working and consult a manager every time a decision must be made.
Increased Employee Satisfication
Improved Work Outcomes
Cost Benefits
None of these
Q.16
Elements of quality management system are ______________
Organizational structure
Responsibilities
Procedures
All the three
Q.17
Quality Trilogy includes
Quality planning
Quality improvement
Quality control
All the three
Q.18
Quality circles work best if employees are initially trained in ______________
Group dynamics
Motivation principles
Communications
All of the three
Q.19
–––––––– are the charts that identify potential causes for particular quality problems.
Control chart
Flow chart
Cause and effect diagram
Pareto chart
Q.20
All of the following costs are likely to decrease as a result of better quality except ______________
Customer dissatisfaction costs
Inspection costs
Maintenance costs
Warranty and service costs
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