Q.1
______________ is not a process tools for TQM systems.
  • Process flow analysis
  • Histograms
  • Plier
  • Control charts
Q.2
Which company is known for its TQM approach?
  • Amazon
  • Facebook
  • Toyota
  • Zara
Q.3
What is Total Quality Management?
  • A sales approach that aims to sell as much as possible
  • A sales approach that aims to sell at the lowest possible cost
  • A management approach that aims to reconcile suppliers and buyers
  • A management approach aiming to deliver products and services that meet or exceed customer expectations
Q.4
Managers must provide training for all employees in the aspects of critical thinking and good decision making
  • Unclear Meaning of Empowerment
  • Brainstorming
  • Lack of Training of the Employees
  • All of above
Q.5
It is management approach wherein decision making is shared with the subordinates
  • Employee Empowerment
  • Improved Work Outcomes
  • Increased Employee Satisfication
  • Cost Benifits
Q.6
The aim of Just-In-Time manufacturing principle is to eliminate
  • time wastage
  • labour wastage
  • cost of excessive inventory
  • all listed in this question
Q.7
What is the method used for optimizing processes that involves continual reduction of waste?
  • PDCA Cycle
  • JIT
  • 5S
  • Kaizen
Q.8
Select TRUE or FALSEThe project plan can still be modified during the Execution stage of a TQM approach
  • True
  • False
Q.9
Select TRUE or FALSEIn implementing TQM approach on a project, setting project roadmap is done during the performance and monitoring
  • True
  • False
Q.10
Select TRUE or FALSEProject feasibility is involved during the closure stage of the TQM approach within a project
  • True
  • False
Q.11
The followings are the way to achieve quality EXCEPT:
  • Define standard deliverables
  • Define processes and procedures involved
  • Define project check point
  • All Of above
Q.12
Select the three (types of quality approaches
  • Quality of Design/ redesign
  • Quality of Performance
  • Quality of Conformance
  • All Of above
Q.13
Which one of followings is NOT included as the Three Key Performance Criteria?
  • Quality
  • Cost
  • Time
  • Materials
Q.14
Choose the correct answer for the statement below. “Train people to follow good work habits and to strictly follow workplace rules”
  • Seiketsu
  • Seiton
  • Seiso
  • Shitsuke
Q.15
Select True or False for the statement:Total Quality Management (TQM) does not emphasise on customers when delivering quality approaches
  • True
  • False
Q.16
What is Seiso ?
  • Train people to follow good work habits and to strictly follow workplace rules.
  • Sort out unnecessary items in the workplace and discard them
  • Arrange necessary items in good oreder so they can easily be selected for use.
  • Clean your workplace comletely so that there is no dust on floors, machines or equipment.
Q.17
What is the meaning of Kaizen?
  • To gain super power
  • To take part and change for goodness
  • To take part and change a system
  • To manage people
Q.18
The ISO:certificate awarded is normally valid for ------- years.
  • 1 year
  • 2 year
  • 3 year
  • 5 year
Q.19
Where was Total Quality Management first developed?
  • USA
  • UK
  • Japan
  • Korea
Q.20
ISO:series of quality standards was formulated by -------
  • International standard of organisation
  • Organization of international standard
  • International organisation for standardisation
  • Indian standard organisation
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