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Total Quality Management
Quiz 3
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Q.1
The chart which aggregates poor quality outcomes to show management which are the most important problems is the:
s chart
Pareto chart
R chart
x-bar chart
Q.2
One of Deming's main theories on quality control and management involves:
TQM
Taguchi methods
Pareto diagrams
control charts
Q.3
Study methods can be improved by -----------
Benchmarking
Improved note taking
Vacations
Sitting in the front row
Q.4
In our country -------- is the ‘National Standards Body’?
NSB
BIS
NBS
ISB
Q.5
ISO:series of standards are useful to -------
Only for SSI units
Only MSME units
Only for a service organization
All type of industries
Q.6
------- standards gives guidelines for selection & use of appropriate model.
ISO : 9000
ISO : 9001
ISO : 14000
ISO : 9002
Q.7
This dimension of quality refers to the total useful life of the product
Reliability
Durability
Performance
Conformance
Q.8
Total quality management (TQM) mainly aims for -------
Control for quality
Usefulness of product
Customer satisfaction
Cost control
Q.9
Which of the following is NOT an example of outsourcing?
Call centers for computer firm
Importing raw materials
Hiring security services for bank
Hiring cleaning services in a bank
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