Q.1
The chart which aggregates poor quality outcomes to show management which are the most important problems is the:
  • s chart
  • Pareto chart
  • R chart
  • x-bar chart
Q.2
One of Deming's main theories on quality control and management involves:
  • TQM
  • Taguchi methods
  • Pareto diagrams
  • control charts
Q.3
Study methods can be improved by -----------
  • Benchmarking
  • Improved note taking
  • Vacations
  • Sitting in the front row
Q.4
In our country -------- is the ‘National Standards Body’?
  • NSB
  • BIS
  • NBS
  • ISB
Q.5
ISO:series of standards are useful to -------
  • Only for SSI units
  • Only MSME units
  • Only for a service organization
  • All type of industries
Q.6
------- standards gives guidelines for selection & use of appropriate model.
  • ISO : 9000
  • ISO : 9001
  • ISO : 14000
  • ISO : 9002
Q.7
This dimension of quality refers to the total useful life of the product
  • Reliability
  • Durability
  • Performance
  • Conformance
Q.8
Total quality management (TQM) mainly aims for -------
  • Control for quality
  • Usefulness of product
  • Customer satisfaction
  • Cost control
Q.9
Which of the following is NOT an example of outsourcing?
  • Call centers for computer firm
  • Importing raw materials
  • Hiring security services for bank
  • Hiring cleaning services in a bank
0 h : 0 m : 1 s