Q.1
The trump card during __________ should be brought out at the crucial moment.
Q.2
_________barrier is related to the process of coding and decoding the message
Q.3
_____________barriers are caused due to the faulty physical conditions such as ringing telephone, poor listening, etc
Q.4
In developing the plan for a persuasive message,
Q.5
A message can only be deemed effective when it is
Q.6
Learning to communicate with others is key to
Q.7
Select the statement that is not true of sales letters.
Q.8
The first opportunity to gain the reader's attention in a direct mail letter is
Q.9
An example of a communication channel is
Q.10
Feedback is a listeners
Q.11
To decode a message is to
Q.12
A persuasive message will fail if
Q.13
In circular letters personal interest is created by using the word_________.
Q.14
Simplicity in writing means essentially
Q.15
The primary goal of the beginning of a persuasive message is to
Q.16
__________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
Q.17
Which of the following is not a barrier to effective communication?
Q.18
In interpersonal communication, ethics
Q.19
Which of the following is an example of a nonverbal message?
Q.20
The ability to communicate effectively
Q.21
Which of the following sentences is least effective in driving for the sale?
Q.22
Feedback can come in the form of
Q.23
In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.
Q.24
Which of the following is not one of the three major types of appeals discussed in the text?
Q.25
Letters that please the receiver are called
Q.26
___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
Q.27
___________ reports are usually short messages with natural, casual use of language.
Q.28
Good business letters are characterized by the following personal quality of the writer
Q.29
The simplified style business letter has
Q.30
Which of the following is not part of a cover letter?
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