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Quiz 2
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Q.1
The trump card during __________ should be brought out at the crucial moment.
Interview
Negotiation
Training
Purchasing
Q.2
_________barrier is related to the process of coding and decoding the message
organisational
semantic
technological
Individual
Q.3
_____________barriers are caused due to the faulty physical conditions such as ringing telephone, poor listening, etc
interpersonal
physical
technological
organizational
Q.4
In developing the plan for a persuasive message,
consider primarily the writer's perspective
try to predict the reader's reaction
cover the pros and cons equally
all of the above
Q.5
A message can only be deemed effective when it is
repeated back as proof of understanding
communicated face-to-face
delivered with confidence
understood by others and produces the intended results
Q.6
Learning to communicate with others is key to
winning the approval of everyone around you
establishing rewarding relationships
never being misunderstood
eliminating all of your listeners' physiological noise
Q.7
Select the statement that is not true of sales letters.
The layout can differ from that of the traditional letter
A headline could replace the inside address
The letter should avoid sentence fragments and choppy paragraphing
Attention-gaining devices are used to capture the reader
Q.8
The first opportunity to gain the reader's attention in a direct mail letter is
in the attention line
in the opening paragraph
in the top margin
on the envelope
Q.9
An example of a communication channel is
face-to-face conversation
feedback
context
noise
Q.10
Feedback is a listeners
verbal critique of your message
aversion to a message
acceptance of a message
verbal or nonverbal responses to a message
Q.11
To decode a message is to
translate ideas into code
interpret a message
reject a message
evaluate a message
Q.12
A persuasive message will fail if
it does not focus on what is in it for the reader
it only lists facts
it moves too slowly
all of the above
Q.13
In circular letters personal interest is created by using the word_________.
You
Our customers
Everybody
Dear customers
Q.14
Simplicity in writing means essentially
plainness
the use of simple sentences
the use of simple tense
the use of simple words
Q.15
The primary goal of the beginning of a persuasive message is to
sell the idea
gain the reader's attention
establish a courteous tone
present the pros and cons of the message
Q.16
__________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
Interpersonal communication
Upward communication
Directional communication
Occupational communication
Q.17
Which of the following is not a barrier to effective communication?
language
defensiveness
filtering
channel richness
Q.18
In interpersonal communication, ethics
are important
stand in the way of honesty
increase barriers to understanding
are not a consideration
Q.19
Which of the following is an example of a nonverbal message?
Yelling
Eye contact
Jargon
Mumbling
Q.20
The ability to communicate effectively
is a natural talent that cannot be learned
depends on the education level of those around you
can be learned
depends on not using technology to send messages
Q.21
Which of the following sentences is least effective in driving for the sale?
Visit our web site today to order your tickets for the Super Bowl
We hope to hear from you soon
Mail the enclosed card now--your free gift is waiting
Call our 800-number within 24 hours to place your order for the Mac II recorder
Q.22
Feedback can come in the form of
environmental noise
nonverbal communication only
verbal communication only
verbal and nonverbal listener responses
Q.23
In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.
the person who encodes an idea
message interference
a message pathway
the person who decodes a message
Q.24
Which of the following is not one of the three major types of appeals discussed in the text?
logic based
emotion based
psychology based
character based
Q.25
Letters that please the receiver are called
Yes letters
routine letters
invitation letters
good-news letters
Q.26
___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
Periodic reports
Formal reports
Progress reports
Conference reports
Q.27
___________ reports are usually short messages with natural, casual use of language.
Conference
Periodic
Informal
Formal
Q.28
Good business letters are characterized by the following personal quality of the writer
seriousness
humour
sincerity
formality
Q.29
The simplified style business letter has
Indentation
A complimentary close
A subject line
A salutation
Q.30
Which of the following is not part of a cover letter?
salutation
return address
references
close
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