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Management
Business Communication
Quiz 3
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Q.1
The first goal in writing a business letter is to get the recipients ..........
address
attention
services
trade
Q.2
Which of the following is a correct dateline for a business letter?
August, 20, 1998
20-Aug-98
August 20, 1998
Aug 20 1998
Q.3
The most modern letter style is
modified-block
full-block
simplified
block
Q.4
Effective professional correspondence uses an appropriate style, clear and concise language, and
the passive voice
the active voice
open punctuation
mixed punctuation
Q.5
The central appeal in a persuasive letter
emphasizes how the reader will benefit from the request
is introduced early on in the message
is presented in you-viewpoint language
all of the above
Q.6
Form letters are also known as
formal letters
circular letters
persuasive sales letters
bad news letters
Q.7
The form of communication used most of the time for written messages to persons inside your organization is called
Memorandum
Business letter
Pamphlet
Adjustment letter
Q.8
Modern business letters are usually written in
simplified style
indented style
full-block style
semi-block style
Q.9
A good business letter is simple and straightforward without being simplistic or ..........
panoramic
paternal
patriotic
patronizing
Q.10
The conclusion or ending paragraph should bring the communication to a polite and ......... close.
businesslike
interminable
measurable
subtle
Q.11
Modern business letters are usually written in:
indented style
semi-block style
simplified style
full-block style
Q.12
Persuasive messages should be written in the __________ order.
indirect
passive
direct
ndecisive
Q.13
Our address and phone number are shown on our_________
letterhead
snailmail
postage
salutation
Q.14
In block text format, you do not_________each paragraph
indent
punctuation
margin
transition x
Q.15
A memorandum (memo) is considered a brief form of written communication for
legal use
formal use
internal use
external use
Q.16
An effective oral presentation process follows _________ steps.
3
4
5
6
Q.17
The following is (are) the most effective ways of communication.
Verbal
Non Verbal
Written
All the above
Q.18
The _________ of business letter is called layout.
Body
content
pattern
all the above
Q.19
Body of a letter is divided into ________ parts.
1
2
3
4
Q.20
When working to create and maintain a favorable relationship with a receiver, a sender should
do just what the receiver expects
impress the receiver by using technical terms
stress mutual interests and benefits
use positive wording
Q.21
The formal greeting with which a business letter begins is called
reference
subject
salutation
body copy
Q.22
A memorandum (memo) is considered a brief form of written communication for:
internal use
external use
formal use
legal use
Q.23
Simplicity in writing means essentially:
the use of simple sentences
the use of simple words
the use of simple tense
plainness
Q.24
Business letters produce immediate effect because they are:
interesting
brief
formal
informal
Q.25
Set off the list of Do and Donts by using ___________.
Body
letter heads
Bullets
Formal
Q.26
The envelope indicated that there was ,_________ but in fact there was only a letter inside
an enclosure
a sender
A salutation
an indent
Q.27
Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as
business communication
small-group communication
personal communication
rhetorical communication
Q.28
When a group agrees to support and commit to the decision of the group, they have reached
a consensus
a census
a solution
an analysis
Q.29
The most important goal of business communication is_________.
favorable relationship between sender and receiver
organizational goodwill
receiver response
receiver understanding
Q.30
As per Newman and Summer Communication is the Exchange of
Facts
opinion
emotions
all the above
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