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Quiz 4
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Q.1
The ________ body of the presentation should be broken into short and clear units
Main
middle
upper
lower
Q.2
Which of the following terms best describes the grapevine as a communication pattern?
Diagonal
Informal
Serial
Verbal
Q.3
The following is (are) non-verbal communication
Facial expression
Appearance
Posture
All of the above
Q.4
The handshake that conveys confidence is
Limp
Firm
loose
double
Q.5
Communication is the task of imparting ________
training
information
knowledge
message
Q.6
Good business letters are characterized by the following personal quality of the writer:
seriousness
sincerity
formality
Humour
Q.7
Form letters are also known as:
circular letters
formal letters
bad news letters
persuasive sales letters
Q.8
Goals help us to __________.
Communicate
work
Success
motivate
Q.9
Horizontal communication takes place between_________.
superior to subordinate
subordinate to superior
employees with same status
none of these
Q.10
Appeals and representations are used in_________communication.
horizontal
downward
upward
grapevine
Q.11
The following is the permanent records for business
Business letters
Ledgers
Production reports
All of the above
Q.12
The study of communication through touch is_________.
chronemics
haptics
proxemics
semantics
Q.13
Registering sound vibrations
Hearing
Verbal communication
Non - Verbal communication
Listening
Q.14
__________ expressly designed for the support of individual and collective decision making.
MIS
DSS
IPS
OSS
Q.15
Which writing style characterizes the memos?
Informal
Formal
Impersonal tone
Neutral
Q.16
Pronouncing words clearly and correctly so that each sound can be heard
Enunciation
Verbal communication
Talking loudly
listening
Q.17
The method used to communicate a message (text, talking, writing, etc)
The method used to communicate a message (text, talking, writing, etc) Channel
Colloquialism
Communication
correspondence
Q.18
_____________ letter is the reply to complaint.
Adjustment
An inquiry
Collection
Sales
Q.19
When a person receives a message, it is their responsibility to provide the sender:
Feedback
Self Concept
Perception
Nonverbal Clues
Q.20
_____________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
Periodic Reports
Formal Reports
Progress Reports
Conference Reports
Q.21
Text Parts are ___________ basic parts of a formal report.
3
4
5
6
Q.22
Supplementary Parts are usually short messages with natural, casual use of language.
Formal reports
Informal reports
Short reports
Progress report
Q.23
This time is yours to use as you please, use it for the things you value most in life.
Committed time
Discretionary time
Maintenance time
Family time
Q.24
The time you spend on activities such as eating, sleeping, bathing, exercises, and caring for your home is _________________.
Committed time
Discretionary time
Maintenance time
Family time
Q.25
Sales letters start with
An easy and effective way
An attention-getting device
A smooth story
Buffer
Q.26
Complaint letter should be called_____________
Persuasive letters
Claim letter
Inquiry letters
Sales letters
Q.27
Which of the following problems can occur as a result of ineffective downward flow?
Employees feeling that they don't receive enough information to do their jobs
Employees feeling that they receive too much information
Employees feeling the information they do receive is not the information they need
All of the above
Q.28
What type of communication does a report to a customer from an employer is
Manager communication
officer communication
administrator communication
Official communication
Q.29
Which of the following is considered a method to help overcome personal barriers to effective communication?
Impulsive behavior
Poor administrative practices
Engaging in excessive impression management
Improvement of listening skills
Q.30
MIS normally found in a manufacturing organization will not be suitable in the __________.
service sector
banking sector
agriculture sector
none of the above
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