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Quiz 5
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Q.1
In claim letter the initial statement should contain
Good news
Bad news
Mixed news
Ambiguous
Q.2
What is necessary for effective communication to occur?
the right environment, the right people, a message in a timely manner
the right information, the right environment, feedback
the right people, the right information, a message in a timely manner
the right people, feedback, the right information
Q.3
Communication following strict lines of authority and reporting relationships is known as
open door policy
chain of command
effective communication
the grapevine
Q.4
__________ is not one of the 7 Cs of communication:
conciseness
correctness
clarity
character
Q.5
Rumours are likely to spread fastest in all of the following instances except when
the rumour seems credible
the recipient is emotionally anxious
the information is important to those involved
the recipient is not concerned about the information
Q.6
Communication between departments or functional units of companies is known as
department communication
upward communication
command communication
horizontal communication
Q.7
Raised eyebrows and shrugs are examples of
body language
cross-cultural communication
poor communication
good communication
Q.8
_________ is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization.
MIS
DSS
MRS
none of the above
Q.9
Organizational communication includes
interviewing potential employees
resolving conflicts
presenting and selling ideas
All of the above
Q.10
Which of the following is a communication issue facing today organizations?
How technology can best serve the organization
Relationships and their effects on organizations
Sexual harassment in the workplace
All of the above
Q.11
Management information systems (MIS)
create and share documents that support day - today office activities
process business transactions (eg, time cards, payments, orders, etc)
capture and reproduce the knowledge of an expert problem solver
use the transaction data to produce information needed by managers to run the business
Q.12
_____________ include investigation of an issue or problem or Calculation of financial ratios of a company.
Formal report
Analytical Letter Reports
Scientific Reports
Informational Letter Reports
Q.13
Which is not the type of communication channel
Speaking, listening
Writing, reading
Visualizing, observing
Thinking, acting
Q.14
Communication without words is called
Non- verbal communication
Verbal
Oral communication
Written communication
Q.15
In writing business letters, one has to be
dull
formal
conventional
friendly
Q.16
What type of audience are, people who have to act or make decisions on the basis of the report
Primary
Secondary
Immediate
None of the above
Q.17
As a process of sharing thoughts and ideas, communication suffers mainly from
both physical and non-physical barriers
non-physical barriers
gender differences
physical barriers
Q.18
Human communication is essentially
perfect
imperfect
short-lived
emotional
Q.19
When communicating with people from a different culture it is best to assume
differences until similarity is proven
similar interpretation of symbols
similar understanding of ideas
people are all the same
Q.20
In general, human beings are
Poor communicators
Indifferent communicators
Perfect communicators
Good communicators
Q.21
The word communication is derived from communis (Latin) which means:
common
community
message
oral speech
Q.22
Three ways in which communication flows through formal organizational channels are called
loose coupling, tight coupling, and uncoupling
positive flow, negative flow, and peripheral flow
downward flow, upward flow, and horizontal flow
the grapevine, the gatekeeper, and the network
Q.23
Which of the following is a good example of horizontal flow in an organization?
When employees give their supervisors reports listing their accomplishments during the last year
When the department heads of marketing and research get together for a meeting
When, at a party, the vice-president's secretary tells the husband of one of the employees about plans for layoffs
When a supervisor issues a statement to all subordinates explaining new travel policies
Q.24
All of the following might be involved in nonverbal communication except
touch
facial expressions
gestures
phone messages
Q.25
All of the following might be used to improve organizational communication except
surveys and feedback
management training
filtering
TV networks
Q.26
Lack of openness in communication
reduces employee satisfaction
has no effect on employee satisfaction
reduces management satisfaction
shows good management control
Q.27
Surveys, suggestion boxes, and employee newsletters are considered to be __________ types of communication.
downward
upward
grapevine
lateral
Q.28
Any factor which disturbs, confuses, or interferes with the communication of a message is known as
Noise
Inaccurate encoding
Inaccurate decoding
Disturbance
Q.29
Which of the following is accomplished initially while planning a report
Defining purpose
Identifying the sequence in which tasks should be performed
Preparing a work plan
None of the above
Q.30
What writing style is usually used in reports
Objective and detached
Personal and critical
Emotive and judgmental
Subjective and detached
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