Q.1
________ is to relate the content to that previous and future learning of the subject.
Q.2
Different types of letters used for printing are called _________.
Q.3
In order to improve hastening skills. Which of the following statement is True(T) or False(F) are given below.

1. We should not maintain eye contact
2. We should be emotionally involved
3. Avoid distractions
Q.4
In the structure of the business letter what comes first.
Q.5
Which of the following statement is True(T) or False(F) are given below.

1. Semantic markers like it is worth noting is used to indicate the relative importance of different items.
2. For illustrations and examples semantic markers like primarily secondly are used
3. To express a time relationship we use- so, thus, hence.
Q.6
1. A __________ & __________ Listening is the best answer to satisfy even the most short tempered customer.
2. We should always __________ the customer for calling & complaining.
Q.7
Which of the following statement is True(T) or False(F) are given below.

1. Concentration requires willingness and practice.
2. While listening to a speaker you can involve yourself in multi tasks.
3. Practicing active listening helps to develop concentration.
Q.8
Arrange the steps involved in listening
1. Giving meaning to the data
2. Reconstructing
3. Processing the data
Q.9
When you receive a telephone call, Which of the following statement is True(T) or False(F) are given below.

1. Be prepared have a pen, notepad
2. Do not answer the phone quickly
3. Do not give the call your full attention.
Q.10
1. While listening we should not let our mind wander, so we should avoid __________.
2. We should focus on _________ not on the delivery style of the speaker.
3. In order to remain objective & open – minded we should avoid _________ involvement.
Q.11
During a telephone conversation, Which of the following statement is True(T) or False(F) are given below.

1. Do not answer promptly
2. Be alert
3. Be natural
Q.12
During a telephone communication, Which of the following statement is True(T) or False(F) are given below.

1. Be expressive
2. Be distinct
3. Do not be pleasant
Q.13
when you dial a number and some one picks up the phone at the other end. Which of the following statement is True(T) or False(F) are given below.

1. Ask the person who picks up the phone that who is at the other end of the telephone.
2. Do not give your identity
3. Speak directly to the person without knowing who he is
Q.14
Uses of overhead projector, Which of the following statement is True(T) or False(F) are given below.

1. Helps speaker have eye contact with the audience.
2. Provides different access to the presenter.
3. Helps to focus audience attention.
Q.15
Which of the following statement is True(T) or False(F) are given below.

1. While writing business letters one should directly focus on the message to be told.
2. Use old fashioned stuffy phrases and long sentences.
Q.16
Points to be kept in mind while writing apology letters. Which of the following statement is True(T) or False(F) are given below.



1. Take full responsibility of the problem caused
2. Be dramatic while apologizing
Q.17
Which of the following statement is True(T) or False(F) are given below.

1. The resume should be official and not general.
2. Never give a brief about your experience and skill in the levering letter of a job application.
3. You must always send your original documents in a resume as an enclosure.
Q.18
During a telephone conversation, Which of the following statement is True(T) or False(F) are given below.

1. Leave the caller on hold
2. Be courteous
3. Transfer the call always do not handle is yourself
Q.19
1. ________ is used before ‘university’
2. ________ is used before ‘hour’
Q.20
Which of the following statement is True(T) or False(F) are given below.

1. The best policy is to ask for identify of the person or the other end first before announcing your identity.
2. Never leave a caller or hold.
3. Use simple language, avoid slang technical ferns.
Q.21
Which of the following statement is True(T) or False(F) are given below.

1. By using a dissolve unit and two slide projectors it is possible to create a transition fade in and out effect.
2. Slide are more effective in well-lit-room.
3. Audiences consider slides as more professional.
Q.22
T/F (Singular & Plural )
1. Tax – tax
2. Baby- babies
Q.23
Which of the following statement is True(T) or False(F) are given below.

1. Pay attention to the appearance of the speaker instead of the subject.
2. Jumping to conclusion at the beginning of the speech without waiting for the speaker to complete the communication he intends to pass is a quality of a good listener.
Q.24
Which of the following statement is True(T) or False(F) are given below.

1. Paraphrasing aims to shorten the length of a text.
2. Paraphrasing changes the meaning of the text
Q.25
In business letters, Which of the following statement is True(T) or False(F) are given below.



1. Signature is placed above the complimentary close
2. Salutation is written after the address
Q.26
Which of the following statement is True(T) or False(F) are given below.

1. The press release is written in first person.
2. List your jobs in a resume in reverse chronological order.
3. The heading of the press release should be in one sentence.
Q.27
Which of the following statement is True(T) or False(F) are given below.

1. In a press release the heading should not be written in capitals.
2. The heading should be long.
3. Put an exclamation at the end of the heading.
Q.28
In writing a complaint the following points should be kept in mind. Which of the following statement is True(T) or False(F) are given below.

1. Always be sarcastic angry or threatening
2. Write a long complaint letter
3. Send original documents
Q.29
Which of the following statement is True(T) or False(F) are given below.

1. By focusing too much on the facts, the listener may miss the message that the speaker is intending to convey.
2. When the listener is intercepting that means he / she is a good listener.
Q.30
Which of the following statement is True(T) or False(F) are given below.

1. Your’s truly
2. Yours truly
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