Multiple Choice Questions

Costs incurred to detect poor-quality goods or services are ____
  • External failure costs
  • Unit-level costs
  • Prevention costs
  • Appraisal costs
____ is a management philosophy of delighting customers with superior products and services by continually setting higher goals and improving every business function
  • Kaizen
  • Activity-based costing
  • TQM
  • Lean thinking
____ is a storage system used to reduce the waste of transportation and movement, in which tools, materials, and equipment are stored in proximity to where they will be used most frequently
  • Lean thinking
  • Kaizen
  • POUS
  • TQM
The costs incurred for every batch, regardless of the number of units in the batch, are known as ____
  • Batch-level costs
  • Unit-level costs
  • Appraisal costs
  • Product-level costs
____ are costs incurred when defects in poor-quality goods or services are corrected before making delivery to customers
  • Internal failure costs
  • External failure costs
  • Activity-based costing
  • Facility-level costs
The time that elapses between the start of production and the product's completion is known as ____
  • Takt time
  • Product-level costs
  • Batch-level costs
  • Manufacturing cycle time
____ focuses on activities as fundamental building blocks in compiling the indirect costs of products, services, and customers
  • Internal failure costs
  • Activity-based management
  • Activity-based costing
  • Facility-level costs
Using activity-based costing information to make decisions that increase profits while satisfying customer's needs is
  • Activity-based management
  • Internal failure costs
  • Activity-based costing
  • Facility-level costs
The costs incurred for a particular product, regardless of the number of units or batches of the product produced, are known as ____
  • Batch-level costs
  • Facility-level costs
  • Product-level costs
  • External failure costs
____ is the management philosophy and strategy focused on creating value for the customer by eliminating waste
  • Lean thinking
  • Manufacturing cycle time
  • Internal failure costs
  • Activity-based costing
Costs incurred when the company does not detect poor-quality goods or services until after delivery is made to customers are ____
  • Appraisal costs
  • Internal failure costs
  • Product-level costs
  • External failure costs
____ is a Japanese word meaning "change for the better"
  • Kaizen
  • TQM
  • Unit-level costs
  • Lean thinking
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Multiple Choice Questions
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