Multiple Choice Questions

Lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity
  • Driver Verifier
  • Computer Management
  • Task Scheduler
  • Task Manager
What is responsible for maintaining an index of files and folders on a hard drive to speed up Windows searches?
  • Windows Defender
  • Hardware problem
  • Windows Firewall
  • Windows Indexer
A program associated with a file extension
  • Data Source
  • File Association
  • Default Program
  • Component Services
Which registry key stores information that determines which application is opened when the user double-clicks a file?
  • Services Console
  • Disk Management
  • Windows Indexer
  • HKEY_CLASSES-ROOT
The relationship between a file type and a supporting application
  • Windows 7/Vista
  • Side bar
  • File Association
  • Microsoft WEB SITE
A tool that installs drivers so that an application can open a foreign data source
  • Data Source
  • Data Source Open Database Connectivity
  • Performance
  • Blue Screen
Which of the following can you try if a legacy application is having compatibility problems with Windows 7( Choose all that apply)
  • HKEY_CLASSES-ROOT
  • use Run as administrator shortcut menu option
  • Create a Process
  • Check the Windows 7 Compatibility Center, Try running the application in compatibility mode, & Try running the program in Windows XP mode
There is no undo feature in the Registry Editor
  • True
  • False
The Windows shell is responsible for interacting with hardware
  • True
  • False
If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application
  • True
  • False
You do not have to be logged on as an administrator in order to use tools found in Computer Management.
  • True
  • False
Windows 7/Vista ______ uses a flash drive or secure digital (SD) memory card to boost hard drives performance
  • Windows Indexer
  • Data Source
  • Ready Boot
  • Safe Mode
Which Windows utility can be used to monitor the performance of the processor, memory, and hard drive and save the monitored data in logs for future use?
  • Windows Defender
  • Performance Monitor
  • Reliability Monitor
  • Performance
The six step trouble shooting program can only be applied to software problems
  • True
  • False
Appears on the Windows desktop to hold apps called gadgets
  • Vista Sidebar
  • Task Scheduler
  • Replace the hard drive
  • Hardware problem
Most Microsoft patches and device drivers can be applied to a 32-bit installation and also 64-bit installations
  • True
  • False
Which Windows tool monitors activity and alerts you if running program appears to be malicious or damaging the system
  • Services Console
  • Windows Defender
  • Windows Firewall
  • Windows Indexer
Computers are very complex and have frequent problems so it is very rare that a problem is caused by an error made by the user
  • True
  • False
Evaluates key system components to give a higher-level view of the computer's performance
  • Windows Defender
  • Windows Experience Index
  • Windows Firewall
  • Windows Indexer
Where can a user find out more information about a hardware or network failure that occurred on that particular PC?
  • Blue Screen of Death
  • Registry
  • Event Viewer
  • System Configuration
Which Task Manger tab allows a user to see how much memory an application has allocated to it that is not available to other programs?
  • Driver Verifier
  • Processes
  • Performance Monitor
  • Processes Tab
Which of the following is true about Performance Monitor? ( Choose all that apply)
  • Can save data in logs, can monitor in real time, & helps to identify bottlenecks
  • NTFS_FILE_SYSTEM
  • Create a Process
  • Documentation
Which Windows utility is used to control the Windows and third-party services installed on a system?
  • Performance Monitor
  • Services Console
  • Windows Defender
  • Disk Management
To solve __________ stop errors after Windows startup, use the web to research the error message
  • Safe Mode
  • Blue Screen
  • Performance
  • Action Center
The Vista ______ appears on the Windows desktop to hold apps called gadgets.
  • Safe Mode
  • CHKDSK /R
  • Service
  • Side bar
What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem ad Windows must stop the system
  • Windows Indexer
  • Stop Errors
  • Safe Mode
  • Snap-ins
Which of the following can you do if you suspect an application requires more privileges that the currently logged on account?
  • Research user manuals, reproduce the problem, & decide if hardware is the problem
  • Applications, Performance, & Processes
  • Can save data in logs, can monitor in real time, & helps to identify bottlenecks
  • use Run as administrator shortcut menu option
What is the term given to the individual tools in a console?
  • Snap-ins
  • 32-bit processors
  • False
  • Create a Process
A command that uses ID to stop a process
  • Vista Sidebar
  • Safe Mode
  • Service
  • Taskkill
WHICH OF THE FOLLOWING UTILITIES CAN BE USED TO TROUBLESHOOT AN IMPROPER SHUTDOWN? (CHOOSE ALL THAT APPLY)
  • Memory Diagnostics, Event Viewer, & Chkdsk
  • Event Viewer & Performance Monitor
  • Blue Screen of Death
  • System File Checker
A tool that can be used to allow data files to be connected to applications the normally would not use
  • Data Source Open Database Connectivity
  • Applications, Performance, & Processes
  • Windows Firewall
  • Documentation
Which of the following steps can help form a best guess theory
  • Create a Process
  • Become a researcher, make no assumptions, & establish your priorities
  • use Run as administrator shortcut menu option
  • Research user manuals, reproduce the problem, & decide if hardware is the problem
A(n) _______ is caused when an application does not properly release memory allocated to it that it no longer needs.
  • Ready Boot
  • Stop Errors
  • Action Center
  • Memory Leak
Which Task Manger utility tab list system services and other processes associated with applications, together with how much CPU time and memory the process uses?
  • HKEY_CLASSES-ROOT
  • Stop Errors
  • Processes Tab
  • Processes
Which of the following are tabs found in the Windows Task Manager dialog box? (Choose all that apply)
  • NTFS_FILE_SYSTEM
  • Applications, Performance, & Processes
  • Can save data in logs, can monitor in real time, & helps to identify bottlenecks
  • Documentation
Which of the following is the last step in the six step troubleshooting method covered in this chapter
  • Applications, Performance, & Processes
  • Documentation
  • Create a Process
  • NTFS_FILE_SYSTEM
which of the following are valid steps in the six step troubleshooting method discussed in this chapter.
  • Documentation
  • Applications, Performance, & Processes
  • NTFS_FILE_SYSTEM
  • Establish a theory, & Document outcomes
What should be entered at a command prompt in order to scan all system files
  • CHKDSK /R
  • Replace the hard drive
  • Task Scheduler
  • Side bar
Which of the following are useful rules to use when troubleshooting Choose all that apply
  • Information, Warning, & Error
  • Can save data in logs, can monitor in real time, & helps to identify bottlenecks
  • Become a researcher, make no assumptions, & establish your priorities
  • Applications, Performance, & Processes
Which Windows utility gives information about problems and errors that happen over time?
  • NTFS_FILE_SYSTEM
  • Reliability Monitor
  • Driver Verifier
  • Windows Defender
What does the term x86 refer to
  • Default Program
  • HKEY_CLASSES-ROOT
  • Vista Sidebar
  • 32-bit processors
Which Task Manager tab allows you to show processes from all users to verify no applications are running?
  • NTFS_FILE_SYSTEM
  • Processes
  • Processes Tab
  • Services Console
A database designed with a treelike structure that contains configuration information for Windows, users, software applications, and hardware devices
  • Blue Screen of Death
  • Registry
  • System Configuration
  • Event Viewer & Performance Monitor
Which of the following utilities can be used accessed using the Computer Management window? (Choose all that apply)
  • Event Viewer & Performance Monitor
  • Event Viewer
  • System File Checker
  • Blue Screen of Death
For Windows 7, the __________ tracks problems with applications, hardware, and Windows
  • Task Scheduler
  • Reliability Monitor
  • Action Center
  • Disk Management
If an application is listed as ___________ in the Task Manager Application tab, you can end it by selecting it and clicking the End Task button at the bottom of the window.
  • Processes Tab
  • Computer Management
  • Documentation
  • Not Responding
Which windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted the file is no longer accessible
  • Driver Verifier
  • Cipher
  • Processes
  • False
What should be tried whenever a system is caught in an endless cycle of restarts
  • Boot into Safe Mode
  • Microsoft WEB SITE
  • Reliability Monitor
  • Replace the hard drive
Can be set to launch a task or program at a future time, including at startup
  • Create a Process
  • Disk Management
  • CHKDSK /R
  • Task Scheduler
A program that runs in the background and is called on by other programs to perform a background task
  • Service
  • Services Console
  • Data Source
  • Safe Mode
Another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system
  • System Configuration
  • Registry
  • Windows Experience Index
  • Blue Screen of Death
Which tool should you consult to find information about a device or service that failed to start?
  • System Configuration
  • Event Viewer
  • System File Checker
  • System Restored
To find out if programs and services are slowing down Windows startup, boot the system in ______ and watch to see if performance improves
  • Safe Mode
  • Task Manager
  • Blue Screen
  • Service
Windows Task Scheduler can be set to launch a task or program at a future time, including at startup.
  • True
  • False
After solving a problem, it is important to take ___________ to make sure the problem doesn't happen again
  • Performance Monitor
  • Preventative Measures
  • Memory Diagnostics
  • Reliability Monitor
A service that runs in the background to prevent or filter uninvited communication from another computer
  • Windows 7/Vista
  • Windows Indexer
  • Windows Defender
  • Windows Firewall
Uses a flash drive or secure digital (SD) memory card to boost hard drive performance
  • Windows 7/Vista
  • Windows Indexer
  • Windows Defender
  • NTFS_FILE_SYSTEM
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Multiple Choice Questions
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