Multiple Choice Questions

What is a good practice when working with a customer on site?
  • limit use of your cell phone to work-related calls
  • compliment the user's knowledge, insight, and experience
  • use the Run as administrator shortcut menu option
  • Boot from the Windows setup DVD
What should you do after a problem has been resolved at an on-site service call?
  • Boot from the Windows setup DVD
  • if you changed anything since the last boot, reboot one more time
  • allow the customer to vent for a while and apologize as necessary
  • sfc /scannow
What command will open the Memory Diagnostics utility?
  • regsvr32.exe /u
  • mdsched.exe
  • services.msc
  • msconfig.exe
What should you do when you have a customer that is frequently complaining about your company, products, or services?
  • allow the customer to vent for a while and apologize as necessary
  • if you changed anything since the last boot, reboot one more time
  • Boot from the Windows setup DVD
  • use the Run as administrator shortcut menu option
What command will unregister a component when run?
  • services.msc
  • mdsched.exe
  • regsvr32.exe /u
  • msconfig.exe
What should be entered at a command prompt in order to scan all system files?
  • sfc /scannow
  • backup data
  • Boot from the Windows setup DVD
  • services.msc
What application can be used to set Windows 8 to boot into Safe Mode while still in Windows?
  • mdsched.exe
  • oscilloscope
  • backup data
  • msconfig.exe
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Multiple Choice Questions
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