Multiple Choice Questions

____ is a decision-making method that creates c-type conflict by forcing decision makers state the assumptions of a proposed solution and generate a solution that is the opposite of that solution.
  • Absolute comparisons
  • Operational plans
  • Dialectical inquiry
  • Relative comparisons
Plushvier Inc. plans to launch its product in five regional markets. In order to maximize profit and reduce loss, initially, the company makes small investments in all five markets. The investments made are small so that if a particular market fails to perform, then the company can discontinue its investment in that market and invest in markets that produce good returns. In this case, Plushvier Inc. is using _____.
  • Dialectical inquiry
  • The Delphi technique
  • define the problem.
  • options-based planning
Diego is a manager in a company that manufactures electronic gadgets. He creates a plan to develop cost-effective production technologies over the next one year. The plan also specifies how the company can effectively utilize its people and resources from different departments, and how the budgets can be streamlined to accomplish the objective. His plan is consistent with that of the company's overall objective of increasing its production by 100 percent in the next five years. Diego is most likely developing a(n) _____.
  • Dialectical inquiry
  • It restricts c-type conflicts.
  • tactical plan
  • standing plan
Strategic planning begins with the creation of a _____.
  • purpose statement
  • Operational plans
  • set goals
  • define the problem.
Identify an accurate feature of the strategic objective of an organization.
  • It must stretch and challenge the organization.
  • It states the company's reason for existing.
  • It overcomes the problem of production blocking.
  • It begins by assembling a panel of experts.
_____ are the standing plans that indicate the general course of action that should be taken in response to a particular event or situation.
  • Satisficing
  • Dialectical inquiry
  • Policies
  • Absolute comparisons
Top management is responsible for developing _____ that make clear how a company will serve customers and position itself against competitors in the next two to five years.
  • Operational plans
  • tactical plans
  • define the problem.
  • strategic plans
Karen, the sales manager of an appliance store, informs Jonah, one of her salespeople, that she expects him to sell $50,000 worth of merchandise by the end of the quarter. Every week, Jonah provides Karen with a report on his progress. In this scenario, Karen is using _____ to track Jonah's progress.
  • Operational plans
  • define the problem.
  • performance feedback method
  • making the goals public
Plans that are used to direct behavior, efforts, and attention over the next six months to two years are known as _____.
  • tactical plans
  • Operational plans
  • Dialectical inquiry
  • strategic plans
Margo works at Parker's Coffees. She is always the last person to leave the shop. Before closing the shop each evening, she follows these instructions: pour out all the leftover coffee, turn off and unplug all the coffeemakers, wash and dry all the coffee pots, wipe the counters, turn the store lights off, and lock the door. The instructions constitute a(n) _____.
  • the group is insulated from others with different perspectives
  • procedure
  • planning
  • other group members' ideas should be used to come up with even more ideas.
Which of the following is a pitfall of planning?
  • It encourages the development of task strategies.
  • It unifies companywide efforts.
  • It can impede change and slow needed adaptation.
  • It must stretch and challenge the organization.
____ refers to choosing a "good-enough" alternative when making a decision.
  • Operational plans
  • Satisficing
  • Policies
  • budgeting
After earning a profit of $10 billion, Tekmake decides to double its profits within the next five years. It lays out broad goals and develops a market penetration strategy to accomplish its goals. In this case, the process by which Tekmake is going to achieve this goal is called _____.
  • budgeting
  • Policies
  • planning
  • Satisficing
_____ is a process of weighing decision criteria in which each criterion is compared with a standard or ranked on its own merits.
  • Dialectical inquiry
  • Absolute comparisons
  • Operational plans
  • Relative comparisons
Identify a true statement about the planning process.
  • Plans are meant to be guidelines for action.
  • It overcomes the problem of production blocking.
  • It begins by assembling a panel of experts.
  • The final step in developing an effective plan is to maintain flexibility.
In the decision-making process, one of the rules of brainstorming is that:
  • procedure
  • develop an effective action plan.
  • the group is insulated from others with different perspectives
  • other group members' ideas should be used to come up with even more ideas.
_____ are the day-to-day plans for producing or delivering an organization's products and services.
  • tactical plans
  • Relative comparisons
  • Operational plans
  • Policies
Which of the following statements is true about an organization's purpose statement?
  • It states the company's reason for existing.
  • It can impede change and slow needed adaptation.
  • It unifies companywide efforts.
  • It encourages the development of task strategies.
In the planning process, after developing goal commitment, a manager must:
  • develop an effective action plan.
  • It must stretch and challenge the organization.
  • develop commitment to those goals
  • issue-related differences of opinion
_____ is a group decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group.
  • standing plan
  • tactical plan
  • action plan
  • The nominal group technique
In the context of conflicts, c-type conflict is a disagreement that focuses on _____.
  • distal goals
  • issue-related differences of opinion
  • It states the company's reason for existing.
  • It unifies companywide efforts.
Identify a true statement about plans.
  • Plans are meant to be guidelines for action.
  • The final step in developing an effective plan is to maintain flexibility.
  • It begins by assembling a panel of experts.
  • It overcomes the problem of production blocking.
Supernova Inc. attempts to resolve a major technical issue in its database. To identify the best way to resolve the issue, the company assembles technical experts with different skill sets. The problem was explained to each of the experts and their individual opinions were collected, and a questionnaire based on the problem was given to each of them. The answers of all the experts were analyzed and then sent back to the experts for their final opinions. Identify the strategy that is being used by Supernova to generate solutions.
  • The Delphi technique
  • options-based planning
  • define the problem.
  • Dialectical inquiry
Which of the following is a commonly used technique for increasing goal commitment?
  • It encourages the development of task strategies.
  • It states the company's reason for existing.
  • making the goals public
  • It unifies companywide efforts.
Identify a true statement about electronic brainstorming.
  • Plans are meant to be guidelines for action.
  • The final step in developing an effective plan is to maintain flexibility.
  • It overcomes the problem of production blocking.
  • It begins by assembling a panel of experts.
In the decision-making process, which of the following best defines the term maximizing?
  • issue-related differences of opinion
  • It refers to choosing the best alternative course of action in decision making.
  • It states the company's reason for existing.
  • It must stretch and challenge the organization.
The first step in designing a plan that works is to:
  • Satisficing
  • set goals
  • purpose statement
  • tactical plans
Identify a true statement about the Delphi technique.
  • It begins by assembling a panel of experts.
  • Plans are meant to be guidelines for action.
  • It overcomes the problem of production blocking.
  • The final step in developing an effective plan is to maintain flexibility.
Identify a true statement about the nominal group technique.
  • tactical plan
  • It restricts c-type conflicts.
  • The nominal group technique
  • action plan
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Multiple Choice Questions
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