Multiple Choice Questions

In all but the worst weather, Beth and three coworkers met each day at 12:15 to walk the wilderness trail behind their office building. This is an example of an _____.
  • A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.
  • establish a system of measurement
  • Informal Group
  • Formal Group
The Big Five Personality Dimensions are:
  • the process of influencing others to understand and agree about what needs to be done and the process of facilitating individual and collective efforts to accomplish shared objectives
  • Includes the activities managers perform to plan for, attract, develop, and retain an effective workforce.
  • The message is transmitted through a medium.
  • 1) extroversion 2) agreeableness3) conscientiousness 4) emotional stability 5) openness to experience
Extroversion
  • is defined as the psychological processes that arouse and direct goal-directed behavior.
  • ______ is the personality dimension that describes how achievement-oriented and persistent a person is.
  • ______ has been associated with success for managers and salespeople.
  • ______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
Encoding
  • the transfer of information and understanding from one person to another
  • ______________ is the process of translating a message into understandable symbols or language.
  • ______ is the personality dimension that describes how achievement-oriented and persistent a person is.
  • is defined as the psychological processes that arouse and direct goal-directed behavior.
Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ______ change.
  • lobbying
  • Controlling
  • Legitimate
  • Proactive
Define a strategy map and describe its purpose.
  • Informal groups can advance or undercut the plans of formal groups.
  • Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.
  • goods and services produced, divided by labor, capital, energy, and materials
  • A visual representation of the four perspectives of the balanced scorecard—financial, customer, internal business, and innovation and learning—enables managers to communicate their goals so that everyone in the company can understand how their jobs are linked to the overall objectives of the organization.
A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job________________________.
  • Analysis
  • Production Team
  • Informal Group
  • Formal Group
Social Capital
  • ______ has been associated with success for managers and salespeople.
  • ______________ is the process of translating a message into understandable symbols or language.
  • _______ is about coping with complexity and ______ is about coping with change.
  • Includes aspects such as goodwill, mutual respect, trust, cooperation, and teamwork.
Management
  • is about coping with complexity
  • is about coping with change.
  • The balanced scorecard
  • meet regularly, face-to-face
Julie really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Julie probably scores high in _____.
  • Extroversion
  • technological
  • personality
  • Job Analysis
Maslow's levels of needs, in order from lowest (most basic) to highest level, are _____.
  • is the purpose of the strategic human resource process.
  • have the courage to follow your ideas
  • physiological, safety, love, esteem, and self-actualization
  • Improving communication can save time, but not money.
According to Kotter, management and leadership are considered to be _____.
  • The message is transmitted through a medium.
  • lobbying
  • Complementary to each other
  • to eliminate the need for teamwork
A data processing group is an example of a _____.
  • Formal Group
  • Group
  • Extrinsic Reward
  • Production Team
Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?
  • Efficient Communicator
  • perform appraisals of people
  • Emotional Stability
  • Self-Actualization
A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback.
  • Reward
  • decoder
  • Assurance
  • Rich
Team
  • ______ has been associated with success for managers and salespeople.
  • A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.
  • A visual representation of the four perspectives of the balanced scorecard—financial, customer, internal business, and innovation and learning—enables managers to communicate their goals so that everyone in the company can understand how their jobs are linked to the overall objectives of the organization.
  • is defined as the psychological processes that arouse and direct goal-directed behavior.
Molly organized several teachers to discuss the school's interior painting scheduled for summer. They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers make up a(n) _____.
  • establish a system of measurement
  • Production Team
  • Intrinsic Reward
  • Formal Group
Communication is _____.
  • ______ is the personality dimension that describes how achievement-oriented and persistent a person is.
  • the transfer of information and understanding from one person to another
  • goods and services produced, divided by labor, capital, energy, and materials
  • _______ is about coping with complexity and ______ is about coping with change.
When your intended message is sent accurately in the least amount of time, you are a(n) _____.
  • tolerance for ambiguity
  • negotiate employment contract
  • position power
  • Efficient Communicator
Leadership is the ability to ______ employees to pursue organizational goals.
  • Proactive
  • Punishment
  • lobbying
  • Influence
The increasing diversity of the American workforce is an example of a(n) ______ force for change.
  • position power
  • perform appraisals of people
  • personality
  • demographic
In the Internet Age, retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products; yet small sales, one or two rather than millions of items at a time, can produce big profits. This is an example of __________.
  • the transfer of information and understanding from one person to another
  • Summarizes what the holder of the job does and how and why he or she does it.
  • the marketplace becoming more segmented and moving toward more niche products
  • facilitating individual and collective efforts to accomplish shared objectives
Kim, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2% through additional training for her staff. She is engaged in _____.
  • Controlling
  • Extroversion
  • lobbying
  • technological
Paula's management professor just told her class that the final exam is optional for students like her who currently have an A. She decides to take the exam anyway, since she likes the subject and wants to master the material. Paula is motivated to take the exam by a(n) _____.
  • Reward
  • Intrinsic Reward
  • Self-Actualization
  • Proactive
Conscientiousness
  • Summarizes what the holder of the job does and how and why he or she does it.
  • ______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
  • C) software information systems that integrate all aspects of business, helping managers stay on top of the latest developments
  • ______ is the personality dimension that describes how achievement-oriented and persistent a person is.
A group that is created to do something productive for the organization and is headed by a leader is called a _____.
  • Extrinsic Reward
  • Reactive Change
  • establish a system of measurement
  • Formal Group
According to Jim Collins, undisciplined pursuit of more and grasping for salvation are stages of institutional ___________.
  • Reward
  • Influence
  • Decline
  • lobbying
Motivation
  • Summarizes what the holder of the job does and how and why he or she does it.
  • is defined as the psychological processes that arouse and direct goal-directed behavior.
  • ______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
  • ______ has been associated with success for managers and salespeople.
A change that is made in response to arising problems or opportunities is called __________.
  • Legitimate
  • Reactive Change
  • aligning people
  • appearance
Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.
  • personality
  • lobbying
  • organizing
  • technological
Openness to experience
  • goods and services produced, divided by labor, capital, energy, and materials
  • ______ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is.
  • Includes the activities managers perform to plan for, attract, develop, and retain an effective workforce.
  • ______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
Britta is trying to measure her salon's productivity during the first quarter. For this period, she should divide _______ by the costs of her staff, loans, materials and utility bills.
  • to eliminate the need for teamwork
  • a student answering a professor's question
  • Emotional Stability
  • the total salon services and products sold
Human capital
  • is the purpose of the strategic human resource process.
  • is the economic or productive potential of employee knowledge and actions.
  • the transfer of information and understanding from one person to another
  • is about coping with complexity
The need for status, reputation, and recognition are part of _____.
  • Influence
  • Esteem
  • goals
  • decoder
Human Resource Management
  • ______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
  • Includes the activities managers perform to plan for, attract, develop, and retain an effective workforce.
  • the process of influencing others to understand and agree about what needs to be done and the process of facilitating individual and collective efforts to accomplish shared objectives
  • 1) extroversion 2) agreeableness3) conscientiousness 4) emotional stability 5) openness to experience
Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity are called a _____.
  • Proactive
  • Formal Group
  • Production Team
  • Group
Anar congratulated her staff when the team received an industry award for their project, and also sent a companywide e-mail announcing it. Here, Anar is using her ______ power.
  • Feedback
  • Reward
  • Decline
  • Safety
Leadership
  • is about coping with change.
  • Influence
  • is defined as the psychological processes that arouse and direct goal-directed behavior.
  • is the economic or productive potential of employee knowledge and actions.
Getting optimal work performance to help realize the company's mission and vision
  • The message is transmitted through a medium.
  • Focus on what is accomplished, not hours or locations.
  • have the courage to follow your ideas
  • is the purpose of the strategic human resource process.
When the band came out on stage and the lead singer shouted, "Hello, Dallas!" the crowd roared with applause. The crowd's response is an example of _____.
  • demographic
  • technological
  • Legitimate
  • Feedback
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Multiple Choice Questions
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