Multiple Choice Questions

Why is it important to communicate with the patient about this event?
  • a and b
  • Standardizing processes
  • An apology is needed to maintain provider-patient trust.
  • Reparation
When giving an explanation for why an adverse event happened, it can sometimes be a good idea to:
  • Say something like, "There is just no excuse for what happened."
  • care for the patient, communicate with the patient, report to all appropriate parties, check the medical record
  • open communication with patients can assuage caregivers' feelings of guilt.
  • An apology is needed to maintain provider-patient trust.
Which one of Aaron Lazare's four components of an apology is missing in Janice's apology?
  • open communication with patients can assuage caregivers' feelings of guilt.
  • The Employee Assistance Program
  • Reparation
  • Standardizing processes
Which of the following is a support mechanism that might be available to caregivers after traumatic events?
  • The Employee Assistance Program
  • open communication with patients can assuage caregivers' feelings of guilt.
  • The patient was unattended for 30 minutes because the nurse was busy caring for other patients, and this contributed to the outcome.
  • Standardizing processes
As the RCA for this case begins, the team struggles with identification of the root causes of the outcome. They consider the patient's characteristics as well as the work environment. According to Charles Vincent, what other areas should they consider?
  • An apology is needed to maintain provider-patient trust.
  • Team factors, institutional context, and organizational factors
  • open communication with patients can assuage caregivers' feelings of guilt.
  • Say something like, "There is just no excuse for what happened."
The heart of the RCA process is:
  • Identifying what caused the event.
  • The Employee Assistance Program
  • speak clearly and directly
  • Standardizing processes
Which of the following is an example of the type of causal statement that this team might expect to develop?
  • open communication with patients can assuage caregivers' feelings of guilt.
  • The Employee Assistance Program
  • Standardizing processes
  • The patient was unattended for 30 minutes because the nurse was busy caring for other patients, and this contributed to the outcome.
When discussing the event with Mrs. Bernardo, the most appropriate initial comment would be:
  • "The HUC almost killed someone yesterday because she doesn't pay enough attention."
  • "How is your pain?"
  • She should speak calmly with you about what happened and how you're feeling about it.
  • The caregivers involved in the error
If you are responsible for the initial communication with the patient about the error, which of the following should you be sure to do?
  • Standardizing processes
  • speak clearly and directly
  • they fear disapproval
  • The Employee Assistance Program
When your supervisor informs you about what happened, you go numb thinking about those six hours and the cost to the patient. What should ideally happen?
  • "The HUC almost killed someone yesterday because she doesn't pay enough attention."
  • She should speak calmly with you about what happened and how you're feeling about it.
  • Understanding what led to an error requires diverse perspectives.
  • The caregivers involved in the error
When an error occurs, which of the following is generally the proper order of prioritization?
  • open communication with patients can assuage caregivers' feelings of guilt.
  • The patient was unattended for 30 minutes because the nurse was busy caring for other patients, and this contributed to the outcome.
  • Care for the patient, communicate with the patient, report to all appropriate parties, check the medical record.
  • Say something like, "There is just no excuse for what happened."
Why is it important for the organization to offer you help and support at this time?
  • a and b
  • open communication with patients can assuage caregivers' feelings of guilt.
  • Offering support helps prevent depression or decreased job satisfaction.
  • An apology is needed to maintain provider-patient trust.
Based on what you know about the incident, which of the following statements seems to be a fundamental attribution error?
  • Understanding what led to an error requires diverse perspectives.
  • The caregivers involved in the error
  • She should speak calmly with you about what happened and how you're feeling about it.
  • "The HUC almost killed someone yesterday because she doesn't pay enough attention."
Why should a RCA be conducted by a team rather than by an individual?
  • Understanding what led to an error requires diverse perspectives.
  • She should speak calmly with you about what happened and how you're feeling about it.
  • The caregivers involved in the error
  • "The HUC almost killed someone yesterday because she doesn't pay enough attention."
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Multiple Choice Questions
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