Multiple Choice Questions

Harbor Casino and Resort requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift. This organization has overcome the control system barrier of
  • To eliminate the need for teamwork
  • Statistical proccess control
  • Overemphasis on one instead of multiple approaches
  • Overemphasis on means instead of ends
Which of the following is a step in the control process?
  • Inflexible to optimize control
  • Increase globalization
  • Establish standards
  • External proccesses
Productivity is defined by the formula of outputs divided by inputs for a specified period of time.
  • True
  • False
Unlike the ISO 9000 series, the ISO 14000 series identifies standards for environmental performance.
  • True
  • False
Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?
  • External proccesses
  • Continuous improvement
  • Financial perspective
  • Establish standards
Standards are best measured when they are
  • Informational
  • Quantifiable
  • Operational
  • Market share
Techniques for improving quality include all of the following except:
  • Balance sheet
  • Informational
  • Market share
  • External proccesses
Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point; only incremental changes in the budget request are reviewed.
  • True
  • False
Controls allow top management to decentralize decision making at lower levels within the organization.
  • True
  • False
Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.
  • Informational
  • Controlling
  • Standards
  • Operational
Which of the following best describes ERP systems?
  • Primarily used when management suspects embezzlement
  • Increase globalization
  • Establish standards
  • Software information systems that integrate all aspects of business, helping managers stay on top of the latest developments
Recruiters for Mountainview College were under extreme pressure to increase an enrollment goal by 10 percent. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?
  • Overemphasis on means instead of ends
  • Overemphasis on one instead of multiple approaches
  • To eliminate the need for teamwork
  • Statistical proccess control
Which of the following is part of Deming's PDCA cycle?
  • Establish standards
  • Check
  • External proccesses
  • Increase globalization
At Phoenix Instruments, Claudia pulls six samples an hour from an assembly line to examine them for quality defects. If she finds any, she makes adjustments to various pieces of equipment in her area. Claudia's job involves
  • Continuous improvement
  • Overemphasis on one instead of multiple approaches
  • Statistical proccess control
  • Overemphasis on means instead of ends
______ is the process of instituting ongoing small, incremental improvements in all parts of an organization.
  • External proccesses
  • Increase globalization
  • To eliminate the need for teamwork
  • Continuous improvement
Which of the following is not one of the reasons that control is needed in an organization?
  • To eliminate the need for teamwork
  • Primarily used when management suspects embezzlement
  • External proccesses
  • Inflexible to optimize control
GlobalSatellite, applying TQM, restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster. Global Satellite is attempting to reduce cycle time.
  • True
  • False
Productivity equals
  • False
  • Software information systems that integrate all aspects of business, helping managers stay on top of the latest developments
  • Primarily used when management suspects embezzlement
  • Goods and services produced, divided by labor, capital, energy, and materials
Managers can increase overall productivity by increasing the efficiency of all the following except
  • Check
  • False
  • True
  • Goals
Which of the following is not a purpose of a manager?
  • External proccesses
  • Establish standards
  • Increase globalization
  • Inflexible to optimize control
Kim, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in
  • Controlling
  • Continuous improvement
  • Operational
  • Standards
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Multiple Choice Questions
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