A global network of organizations and activities that supplies a firm with goods and services.
  • Service Sector
  • Multifactor Productivity
  • Supply Chain
  • Productivity
Economic activities that typically produce an intangible product (such as education, entertainment, lodging, government, financial, and health services).
  • Productivity
  • Supply Chain
  • Service Sector
  • Services
The creation of goods and services
  • Productivity Variables
  • Production
  • Productivity
  • Service Sector
The ration of outputs (goods and services) divided by one or more inputs (such as labor, capital, or management).
  • Productivity
  • Production
  • Productivity Variables
  • Service Sector
Those with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members.
  • Services
  • Knowledge Society
  • Stakeholders
  • Service Sector
The three factors critical to productivity improvement-labor, capital, and the art and science of management.
  • Multifactor Productivity
  • Productivity Variables
  • Productivity
  • Operations Management (OM)
Indicates the ration of goods and services produced (outputs) to many or all resources (inputs).
  • Productivity Variables
  • Operations Management (OM)
  • Single-Factor Productivity
  • Multifactor Productivity
Indicates the ration of goods and services produced (outputs) to one resource (input).
  • Multifactor Productivity
  • Operations Management (OM)
  • Single-Factor Productivity
  • 10 Strategic OM Decisions ??????
Design of goods and services Managing quality Process Strategies Location Strategies Layout
  • 10 Strategic OM Decisions ??????
  • Multifactor Productivity
  • Single-Factor Productivity
  • Operations Management (OM)
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