Multiple Choice Questions

________ is a major issue faced by companies when implementing enterprise systems.
  • The solutions to problems in these systems usually involve more than one department
  • The gap between the requirements of an organization and the capabilities of an application
  • Enterprise integration application (EAI)
  • Self-efficacy
Which of the following is a function of EAI?
  • It enables a gradual move to ERP.
  • It is a very expensive process
  • They typically have hundreds to thousands of users.
  • There is a lack of integrated enterprise information.
Which of the following statements is true of business process reengineering?
  • It is a very expensive process
  • resistance to change
  • They typically have hundreds to thousands of users.
  • It enables a gradual move to ERP.
________ are systems that are shared by two or more independent organizations.
  • It is a very expensive process
  • increased costs for an organization
  • Enterprise integration application (EAI)
  • Inter-enterprise information systems
Which of the following statements is true about ERP?
  • ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts
  • It enables a gradual move to ERP.
  • The solutions to problems in these systems usually involve more than one department
  • increasing the value of existing customers by selling them more products
Which of the following statements is true of workgroup information systems?
  • Workgroup information systems typically support 10 to 100 users.
  • The solutions to problems in these systems usually involve more than one department
  • They vary in the degree of functionality they provide.
  • Personal information systems have only a single user and so procedures are not documented or formalized.
Which of the following statements is true of personal information systems?
  • The solutions to problems in these systems usually involve more than one department
  • Personal information systems have only a single user and so procedures are not documented or formalized.
  • Workgroup information systems typically support 10 to 100 users.
  • Inherent processes provide an alternative to business process reengineering.
ERP was originally used in the ________ domain.
  • drug salespersons
  • churn
  • manufacturing
  • workgroup information systems
Personal information systems are most likely to be used by ________.
  • Self-efficacy
  • manufacturing
  • increased costs for an organization
  • drug salespersons
________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.
  • Inter-enterprise information systems
  • Compensation
  • The gap between the requirements of an organization and the capabilities of an application
  • Enterprise integration application (EAI)
The first phase in the customer life cycle involves ________.
  • sending messages to target audiences to attract customer prospects
  • There is a lack of integrated enterprise information.
  • Inherent processes provide an alternative to business process reengineering.
  • consolidating business operations into a single, consistent, computing platform
Information silos arise as a result of ________.
  • consolidating business operations into a single, consistent, computing platform
  • EAI software can be configured to automatically make conversions needed to share data among different systems.
  • sending messages to target audiences to attract customer prospects
  • data being isolated in systems that are separated across different organizational levels
Which of the following is most likely to make use of an inter-enterprise information system?
  • PRIDE systems
  • human resources department
  • It is a very expensive process
  • resistance to change
When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.
  • They vary in the degree of functionality they provide.
  • developing committees and steering groups for process management
  • Workgroup information systems typically support 10 to 100 users.
  • increasing the value of existing customers by selling them more products
Which of the following is an information systems application that supports the sales and marketing department in an organization?
  • lead generation
  • resistance to change
  • They typically have hundreds to thousands of users.
  • Compensation
When prospects become customers who need to be supported, the organization is in the ________ phase of the customer life cycle.
  • human resources department
  • distributed systems
  • customer acquisition
  • lead generation
Which of the following statements is true of EAI?
  • The solutions to problems in these systems usually involve more than one department
  • ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts
  • Personal information systems have only a single user and so procedures are not documented or formalized.
  • EAI software can be configured to automatically make conversions needed to share data among different systems.
Which of the following statements is true of enterprise information systems?
  • Inherent processes provide an alternative to business process reengineering.
  • Personal information systems have only a single user and so procedures are not documented or formalized.
  • The solutions to problems in these systems usually involve more than one department
  • Workgroup information systems typically support 10 to 100 users.
Inherent processes are ________.
  • It enables a gradual move to ERP.
  • sending messages to target audiences to attract customer prospects
  • resistance from a company's employees to changes in existing systems
  • predesigned procedures for using software products
Which of the following is a characteristic of workgroup information systems?
  • It is a very expensive process
  • They typically have hundreds to thousands of users.
  • resistance to change
  • PRIDE systems
Sales forecasting and brand management are information systems applications that support an organization's ________.
  • It is a very expensive process
  • Business process reengineering
  • customer acquisition
  • sales and marketing department
Physician partnerships most likely use ________.
  • Workgroup information systems typically support 10 to 100 users.
  • It is a very expensive process
  • It enables a gradual move to ERP.
  • workgroup information systems
________ is the last phase in the customer life cycle.
  • Self-efficacy
  • Compensation
  • SAP
  • churn
Which of the following statements is true of inherent processes?
  • increasing the value of existing customers by selling them more products
  • Inherent processes provide an alternative to business process reengineering.
  • The solutions to problems in these systems usually involve more than one department
  • Personal information systems have only a single user and so procedures are not documented or formalized.
Which of the following is a component of relationship management?
  • Inherent processes provide an alternative to business process reengineering.
  • Workgroup information systems typically support 10 to 100 users.
  • There is a lack of integrated enterprise information.
  • increasing the value of existing customers by selling them more products
Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?
  • lead generation
  • It is a very expensive process
  • human resources department
  • resistance to change
The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.
  • sending messages to target audiences to attract customer prospects
  • developing committees and steering groups for process management
  • resistance to change
  • resistance from a company's employees to changes in existing systems
________ is the worldwide leader of ERP vendors.
  • Business process reengineering
  • churn
  • Compensation
  • SAP
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Multiple Choice Questions
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