Q.1
Ramesh called customer care to complain about his defective printer. The customer care tells him that it takes 2 months to repair the kind of defect Ramesh is facing with the printer. Which dimension of ‘product quality’ is poorly reflected here?
  • a) Features
  • b) Aesthetics
  • c) Reputation
  • d) Serviceability
Q.2
Paul found a defect in his newly purchased television set. He called the customer care to tell about the problem. The customer care told him to write an offline application and send it to the retailer. The retailer will then take it forward to the service center. After this, it will take 2 months to repair the television set. Which dimension of ‘product quality’ is poorly reflected here?
  • a) Features
  • b) Aesthetics
  • c) Serviceability
  • d) Reputation
Q.3
Surya inspected his newly purchased bicycle and found a defect on its saddle. He tells the manufacturer about it. The manufacturer charges ₹for repairing it. Which dimension of ‘product quality’ is poorly reflected here?
  • a) Aesthetics
  • b) Features
  • c) Serviceability
  • d) Reputation
Q.4
Which dimension of ‘product quality’ is best reflected when a manufacturer ensures multiple slots in a mobile phone for different sized sim cards?
  • a) Responsiveness
  • b) Serviceability
  • c) Aesthetics
  • d) Reputation
Q.5
Rajesh went to the market to purchase a khadi cloth for his father. The khadi cloth which the shopkeeper showed him was white in color, but it had patches of dust over it at many places. Which dimension of ‘product quality’ was poorly reflected by the shopkeeper?
  • a) Reputation
  • b) Serviceability
  • c) Durability
  • d) Aesthetics
Q.6
The dimension of ‘product quality’ which appreciates agile manufacturing is ________
  • a) Aesthetics
  • b) Reputation
  • c) Responsiveness
  • d) Conformance
Q.7
Nancy went to purchase a new refrigerator for her house. She finds scratches on most of the refrigerators at the shop. Which dimension of ‘product quality’ is poorly reflected here?
  • a) Aesthetics
  • b) Reputation
  • c) Durability
  • d) Reliability
Q.8
Company X, Company Y, and Company Z are mobile manufacturers. They have been in the market foryears. Company X has the record of solving all the problems reported by their customers while Company Y and Company Z have the record of solving andof the problems reported by their customers respectively. Which company will have the highest reputation?
  • a) Company X
  • b) Company Y
  • c) Company Z
  • d) Reputation cannot be compared
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