Q.1
Which of the following is not a determinant of the ‘human resources’ functional element while measuring the performance of an organization?
  • a) Percentage of personnel turnover
  • b) Percentage of absence due to illness
  • c) Employee satisfaction index
  • d) Average lead time
Q.2
Which of the following is not an indicator of ‘human resources’ functional element while measuring the performance of an organization?
  • a) Number of training hours per employee
  • b) Number of active teams
  • c) Number of suggestions/grievances
  • d) Material productivity
Q.3
The percentage of safety incidents and the percentage of environmental incidents are indicators of which functional element while measuring the performance of an organization?
  • a) Research and development
  • b) Suppliers
  • c) Human resources
  • d) Customers
Q.4
Which of the following is not an indicator of ‘marketing/sales’ functional element while measuring the performance of an organization?
  • a) Sales growth
  • b) Failure rate
  • c) Market growth
  • d) The percentage of delivery completed
Q.5
Which of the following is not a determinant of the ‘marketing/sales’ functional element while measuring the performance of an organization?
  • a) Sales expense to revenue
  • b) New customers
  • c) Order accuracy
  • d) Quality grade
Q.6
Which of the following is not a determinant of the ‘administration’ functional element while measuring the performance of an organization?
  • a) Revenue growth
  • b) Throughput time
  • c) Revenue per employee
  • d) Expense to revenue
Q.7
Which of the following is not an indicator of ‘administration’ functional element while measuring the performance of an organization?
  • a) Number of breakdowns
  • b) Cost of poor quality
  • c) Percentage of payroll distribution on time
  • d) Office equipment up-time
Q.8
Billing accuracy and invoicing speed are indicators of which functional element while measuring the performance of an organization?
  • a) Administration
  • b) Suppliers
  • c) Human resources
  • d) Customers
Q.9
Which of the following is not a criterion of the performance measures?
  • a) Simple
  • b) Few in number
  • c) Developed by users
  • d) Irrelevance to customers
Q.10
Which of the following is not a performance measure criterion?
  • a) Continuous improvement
  • b) Cost
  • c) Transparency
  • d) Misaligned
Q.11
The performance measures must be time-based.
  • a) True
  • b) False
Q.12
The performance measure results must align with the interest of all stakeholders.
  • a) True
  • b) False
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